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Customer satisfaction
Qualitätsmanagement
16,312
Quality management
14,332
Product quality
10,517
Produktqualität
10,515
Theorie
6,156
Theory
6,146
Service quality
3,265
Dienstleistungsqualität
3,264
Produktion
3,233
Deutschland
2,586
Germany
2,129
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2,117
Konsumentenverhalten
2,020
Consumer behaviour
2,019
Qualität
1,924
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1,864
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1,716
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1,475
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1,394
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1,389
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1,327
Prozessmanagement
1,261
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1,186
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1,178
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1,178
Business process management
1,141
Manufacturing industries
1,130
Innovation
1,108
Kundenzufriedenheit
1,104
Qualitätskontrolle
990
Produktdifferenzierung
899
Product differentiation
891
Beziehungsmarketing
808
Relationship marketing
806
Welt
806
World
805
Unternehmenserfolg
801
Firm performance
787
Krankenhaus
783
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Shahin, Arash
9
Usman, Osly
7
Han, Heesup
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Bauer, Hans H.
4
Choi, Beom Joon
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Prybutok, Victor
4
Prybutok, Victor R.
4
Balaji, M. S.
3
Blankson, Charles
3
Bonfanti, Angelo
3
Carey, Robin
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Cheng, Ching-Chan
3
Cho, Hallie S.
3
Chua, Bee-Lia
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Dahlgaard, Jens Jörn
3
Enkawa, Takao
3
Falk, Tomas
3
Frank, Björn
3
Fredendall, Lawrence D.
3
García-Fernández, Jerónimo
3
Hammerschmidt, Maik
3
Hasija, Sameer
3
Hyun, Sunghyup Sean
3
Khalil Md Nor
3
Kim, Hyun Sik
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
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Madzík, Peter
3
Masudin, Ilyas
3
Md Uzir Hossain Uzir
3
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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IPRI International Performance Research Institute
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Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
24
International journal of quality & reliability management
19
International journal of hospitality management
18
International journal of services and operations management
16
Quality management journal : QMJ
16
Journal of retailing and consumer services
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
Journal of air transport management
13
The service industries journal
13
Cogent business & management
12
Journal of hospitality marketing & management
11
Managing service quality : MSQ ; an international journal
10
International journal of services, economics and management
9
Journal of business research : JBR
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
The journal of services marketing
8
International journal of six sigma and competitive advantage : IJSSCA
7
International journal of production research
6
International journal of services and operations management : IJSOM
6
Journal of industrial engineering and management : JIEM
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Asia Pacific journal of marketing and logistics
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of applied business and economic research
5
International journal of business excellence
5
International journal of business excellence : IJBEX
5
International journal of services technology and management
5
Journal of strategic marketing
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Benchmarking : an international journal ; BIJ
4
Business and Economic Research : BER
4
European research studies
4
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ECONIS (ZBW)
1,103
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1
Perceived quality of web-based financial advice and its impacts
Pistoia, Adriano
;
Wirtz, Bernd W.
;
Elsäßer, Marc
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 319-344
Persistent link: https://www.econbiz.de/10011548165
Saved in:
2
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
3
A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping
Sun, Hongyi
;
Ni, Wenbin
;
Wang, Zhiqiang
- In:
Information technology and management
17
(
2016
)
2
,
pp. 165-177
Persistent link: https://www.econbiz.de/10011497718
Saved in:
4
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
5
DFSS in marketing : designing an innovative value co-creation campaign
Potra, Sabina
;
Pugna, Adrian
- In:
International journal of six sigma and competitive …
9
(
2015
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011524923
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6
Influence factors of online shopping food quality performance considering the relationship quality
Li, Xiaoping
;
Xie, Lijuan
;
Xu, Lan
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
2
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012036053
Saved in:
7
Ghee with glee : a study of how consumers evaluate product packaging
Chavadi, Chandan Andanesh
;
Vishwanatha, M. R.
;
Mubeen, …
- In:
Metamorphosis : a journal of management research
17
(
2018
)
2
,
pp. 100-110
Persistent link: https://www.econbiz.de/10012041874
Saved in:
8
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
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9
Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia
;
Rapiti, Eleonora
;
Piccarozzi, Michela
- In:
Strategies and tools for managing connected consumers
,
(pp. 70-105)
.
2020
Persistent link: https://www.econbiz.de/10012106752
Saved in:
10
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
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