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Customer satisfaction
Dienstleistungssektor
12,468
Service industry
11,462
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3,325
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3,300
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1,766
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Brady, Michael K.
6
Izogo, Ernest Emeka
4
McColl-Kennedy, Janet R.
4
Söderlund, Magnus
4
Aksoy, Lerzan
3
Anderson, Laurel
3
Barnes, Donald C.
3
Georgiev, Marin
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Le Nguyen Hau
3
Medler-Liraz, Hana
3
Meel, Dr. Pankaj
3
Mende, Martin
3
Ostrom, Amy L.
3
Rayburn, Steven W.
3
Seger-Guttmann, Tali
3
Sharma, Piyush
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Sirianni, Nancy J.
3
Tai, Yang-Fei
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Terziev, Venelin
3
Voorhees, Clay M.
3
Wang, Yi-Chieh
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Wu, Luorong
3
Ahn, Jinwoo
2
Altinay, Levent
2
Anderson, Sidney
2
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Cheng, Lai-yu
2
Cheng, T. C. E.
2
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2
Christ-Brendemühl, Sonja
2
Coenen, Christian
2
Collier, Joel E.
2
Corus, Canan
2
Dorion, Eric
2
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FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
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1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
International Conference on Services Management <North Cyprus)>
1
Technische Universität Berlin / Universitätsbibliothek
1
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The journal of services marketing
27
Journal of business research : JBR
19
Journal of retailing and consumer services
19
Journal of service research : JSR
16
The service industries journal
15
International journal of hospitality management
12
Journal of service research
10
Service business
10
Services marketing quarterly
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of services and operations management
8
Journal of service management
8
International journal of services and operations management : IJSOM
7
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of production economics
5
International journal of quality and service sciences
5
Journal of marketing
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
European journal of operational research : EJOR
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of business innovation and research : IJBIR
3
International journal of management practice : IJMP
3
International journal of production research
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of strategic marketing
3
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ECONIS (ZBW)
527
Other ZBW resources
1
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
What can satisfy customers in servitization? : service or goods innovation
Xiao, Xiaohong
;
Zhou, Chengxu
;
Mao, Hongyi
- In:
The journal of business & industrial marketing
38
(
2023
)
10
,
pp. 2030-2046
Persistent link: https://www.econbiz.de/10014471880
Saved in:
3
Management von Value-Added-Services in der Spezialchemie
Lux, Heinz-Günter
;
Kühlborn, Sven
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 599-615)
.
2008
Persistent link: https://www.econbiz.de/10003745047
Saved in:
4
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
5
Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Global business review
11
(
2010
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10003959268
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6
Produktbegleitende Dienstleistungen als Profilierungsinstrument für Markenanbieter
Oguachuba, Jane S.
- In:
Neue Herausforderungen an das Dienstleistungsmarketing
,
(pp. 241-265)
.
2008
Persistent link: https://www.econbiz.de/10003675968
Saved in:
7
Customer needing : conceptualising industrial service from a customer perspective
Strandvik, Tore
(
contributor
);
Holmlund, Maria
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003709357
Saved in:
8
Corporate customers' resistance to industrial service innovations
Korhonen, Heidi M. E.
;
Kaarela, Ilari
- In:
International journal of innovation management
15
(
2011
)
3
,
pp. 479-503
Persistent link: https://www.econbiz.de/10009162052
Saved in:
9
Price presentation and consumers' choice
Huber, Carin
;
Gatzert, Nadine
;
Schmeiser, Hato
- In:
Zeitschrift für die gesamte Versicherungswissenschaft …
101
(
2012
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10009526773
Saved in:
10
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
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