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Customer satisfaction
Strategisches Management
40,376
Strategic management
34,106
Relationship marketing
26,358
Beziehungsmarketing
25,683
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3,742
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3,719
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Marketingmanagement
3,317
Marketing management
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Brand management
3,197
Markenführung
3,191
Management
3,067
Multinationales Unternehmen
2,940
Lieferantenmanagement
2,848
Supplier relationship management
2,846
Electronic Commerce
2,795
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2,714
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2,673
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Mittal, Vikas
16
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
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Bilgihan, Anil
12
Evanschitzky, Heiner
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Kim, Wansoo
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Klaus, Philipp
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Rather, Raouf Ahmad
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Stock-Homburg, Ruth
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Töpfer, Armin
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Balaji, M. S.
11
Blut, Markus
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Keiningham, Timothy
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Ringle, Christian M.
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So, Kevin Kam Fung
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Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
Jang, Soocheong
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Stauss, Bernd
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Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
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Khan, Imran
9
Larivière, Bart
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Nomos Verlagsgesellschaft
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Harvard Graduate School of Business Administration
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Shaker Verlag
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Adolf Würth GmbH & Co. KG
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Center for Service Excellence
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Freie Universität Berlin
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IGI Global
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International Conference on Services Management <North Cyprus)>
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Jacobs Verlag
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Journal of retailing and consumer services
256
International journal of hospitality management
147
Journal of business research : JBR
145
The journal of services marketing
109
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
55
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
44
Journal of service management
43
Services marketing quarterly
43
Journal of strategic marketing
42
Service business
42
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
The journal of business & industrial marketing
36
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
European journal of marketing : EJM
25
International journal of quality and service sciences
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
SpringerLink / Bücher
22
The international review of retail, distribution and consumer research
22
International journal of productivity and quality management : IJPQM
21
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ECONIS (ZBW)
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Other ZBW resources
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BASE
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EconStor
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RePEc
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USB Cologne (EcoSocSci)
1
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Technology : a strategic imperative for successful retailers
Quinones, Myriam
;
Gómez-Suárez, Mónica
;
Cruz Roche, …
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 546-566
Persistent link: https://www.econbiz.de/10014281083
Saved in:
2
Markterfolg durch differenzierte kundenwunschspezifische Leistungen
Jugel, Albert
- In:
Führungsverantwortung - bewährte oder innovative …
,
(pp. 411-438)
.
2003
Persistent link: https://www.econbiz.de/10003611727
Saved in:
3
Wenn Kunden Unternehmen hassen
McGovern, Gail
;
Moon, Youngme
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
7
,
pp. 56-67
Persistent link: https://www.econbiz.de/10003495901
Saved in:
4
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
5
Is customer satisfaction an issue of gender? : the market research dilemma, empirical findings, and implications
Siems, Florian
- In:
Journal of international business and economics : JIBE
10
(
2010
)
1
,
pp. 174-181
Persistent link: https://www.econbiz.de/10008658971
Saved in:
6
Relationship marketing in Vietnam : an empirical study
Nguyen Hau, Le
;
Viet Ngo, Liem
- In:
Asia Pacific journal of marketing and logistics
24
(
2012
)
2
,
pp. 222-235
Persistent link: https://www.econbiz.de/10009548788
Saved in:
7
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
8
Customer perceptions of critical success factors for guest houses
Wang, Sha
;
Hung, Kam
- In:
International journal of hospitality management
48
(
2015
),
pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
Saved in:
9
Perceptions of service providers and customers of key success factors of third-party logistics relationships : an empirical study
Rajesh, R.
;
Pugazhendhi, S.
;
Ganesh, Kamala
;
Yves, Ducq
; …
- In:
International journal of logistics : research and …
14
(
2011
)
4
,
pp. 221-250
Persistent link: https://www.econbiz.de/10009412837
Saved in:
10
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
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