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Consumer-to-consumer electronic commerce : an emerging stream of research
Jones, Kiku; Leonard, Lori N. K. - In: Consumer behavior, organizational development, and …, (pp. 1-17). 2009
Persistent link: https://www.econbiz.de/10003792564
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Zone of tolerance as an effective management tool to assess service quality in Singapore's stockbroking industry
Lobo, Antonio - In: Services marketing quarterly 30 (2009) 1, pp. 39-53
Persistent link: https://www.econbiz.de/10003839173
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Singapore stock broking service quality: fifteen percent gap
Yik-Chee, Lee; Meredith, G. G.; Marchant, T. - In: The journal of services marketing 24 (2010) 4, pp. 305-313
Persistent link: https://www.econbiz.de/10008653374
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Reviewing the online tourism value chain
Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18
The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...
Persistent link: https://www.econbiz.de/10012125315
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Brokers are fiduciaries : now what? : the new US federal fiduciary best interest of the customer standard of care and its impact on existing FINRA regulation of wrap accounts
Miller, Daniel M.; Maloney, Eugene F. - In: Journal of securities operations & custody 3 (2010/11) 2, pp. 147-165
Persistent link: https://www.econbiz.de/10008737731
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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003879294
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Kundenzufriedenheit mit Selbstbedienungskassen im Handel : Der Erklärungsbeitrag ausgewählter verhaltenswissenschaftlicher Theorien
Boslau, Madlen - 2009
Problemstellung -- Der Checkout im Handel -- Begriffliche Abgrenzung und Einordnung der Kundenzufriedenheit -- Bisherige Untersuchungen zum Einfluss von Selbstbedienungskassen auf das Konsumentenverhalten -- Verhaltenswissenschaftliche Theorien zur Erklärung der Kundenzufriedenheit mit neuen...
Persistent link: https://www.econbiz.de/10014015013
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Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat; Leschewski, Andrea; Davis, David E. - In: Journal of agricultural & food industrial organization 21 (2023) 2, pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
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Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A. - In: Handbook of hospitality human resources management, (pp. 63-82). 2008
Persistent link: https://www.econbiz.de/10003810250
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The effect of tourism services on travelers' quality of life
Neal, Janet D.; Uysal, Muzaffer; Sirgy, M. Joseph - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 154-163
Persistent link: https://www.econbiz.de/10003860839