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Customer satisfaction
Consumer behaviour
81,922
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Marketing
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Relationship marketing
25,939
Beziehungsmarketing
25,264
Children
18,622
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6,673
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6,665
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6,336
Internet marketing
6,293
Service quality
6,277
Dienstleistungsqualität
6,202
Online-Handel
5,885
Online retailing
5,867
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5,126
Electronic Commerce
4,996
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Han, Heesup
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32
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24
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24
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21
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21
Hyun, Sunghyup Sean
20
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20
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19
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Mittal, Vikas
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Prybutok, Victor R.
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Ryu, Kisang
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Kim, Wansoo
15
Loureiro, Sandra Maria Correia
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Roschk, Holger
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Balaji, M. S.
14
Söderlund, Magnus
14
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13
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12
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Qu, Hailin
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Rather, Raouf Ahmad
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Stock-Homburg, Ruth
12
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Amin, Muslim
11
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
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Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
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1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
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1
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1
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1
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1
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1
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1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
365
International journal of hospitality management
232
Journal of business research : JBR
198
The journal of services marketing
149
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
96
The service industries journal
86
Cogent business & management
82
Tourism management : research, policies, practice
82
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Asia Pacific journal of marketing and logistics
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Service business
59
Journal of service research : JSR
57
Psychology & marketing
56
Journal of strategic marketing
53
Journal of service management
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
European journal of marketing : EJM
45
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
Journal of the Academy of Marketing Science
42
The TQM journal : the international review of organizational improvement
42
Journal of Services Marketing
39
European Journal of Marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
38
International journal of electronic marketing and retailing : IJEMR
38
The international review of retail, distribution and consumer research
36
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
Journal of air transport management
34
The journal of business & industrial marketing
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
International journal of quality and service sciences
33
Total quality management & business excellence
33
Journal of marketing
32
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
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ECONIS (ZBW)
7,864
Other ZBW resources
239
BASE
7
RePEc
3
EconStor
2
USB Cologne (EcoSocSci)
1
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1
Chinese young consumers'
brand
loyalty toward sportswear products : a perspective of self-congruity
Lu, Jinzhao
;
Xu, Yingjiao
- In:
The journal of product & brand management
24
(
2015
)
4
,
pp. 349-364
Persistent link: https://www.econbiz.de/10011407195
Saved in:
2
A patterns perspective of customers'
brand
experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
3
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
4
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
5
A
brand
like a friend : how
brand
likeability influences
brand
perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
Saved in:
6
The influence of
brand
experiences onbrand loyalty : a studyon Air Serbia
Mandarića, Marija
;
Sekulića, Dejan
;
Lazović, Suzana
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
14
(
2023
)
1
,
pp. 9-16
Persistent link: https://www.econbiz.de/10014634573
Saved in:
7
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
8
Satisfaction and loyalty from shopping mall experience and
brand
personality
Kim, Ji Wan
;
Lee, Freddy
;
Suh, Yong Gu
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010520734
Saved in:
9
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
10
Examining the role of wine
brand
love on
brand
loyalty : a multi-country comparison
Drennan, Judy
;
Bianchi, Constanza
;
Cacho-Elizondo, Silvia
; …
- In:
International journal of hospitality management
49
(
2015
),
pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
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