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~subject:"Customer satisfaction"
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Customer satisfaction
Innovation
92,616
Consumer behaviour
82,876
Konsumentenverhalten
80,396
Theorie
23,975
Theory
23,413
Innovationsmanagement
20,450
Innovation management
19,805
innovation
13,152
USA
12,356
United States
11,789
Markteintritt
11,482
Market entry
11,349
Deutschland
10,699
Ankündigungseffekt
10,565
Announcement effect
10,456
Technischer Fortschritt
10,275
Relationship marketing
9,666
Beziehungsmarketing
9,631
Technological change
9,593
Germany
9,302
Brand management
7,867
Markenführung
7,817
Technologiepolitik
6,858
Brand image
6,783
Technology policy
6,761
Markenimage
6,742
Welt
6,651
World
6,538
China
6,510
Börsenkurs
5,861
Share price
5,814
Online-Handel
5,716
Online retailing
5,706
Kundenzufriedenheit
5,644
Patent
5,385
Social Web
5,380
Social web
5,377
Industrieforschung
5,255
Schätzung
5,023
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3,194
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969
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5,151
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668
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3
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4,841
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147
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81
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72
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72
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55
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48
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48
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42
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42
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13
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13
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11
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11
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7
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5,704
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114
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gil Saura, Irene
9
Kim, Woo Gon
9
McColl-Kennedy, Janet R.
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
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Springer Fachmedien Wiesbaden
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ICServ <5., 2017, Wien>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
320
International journal of hospitality management
185
Journal of business research : JBR
157
The journal of services marketing
104
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
55
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of strategic marketing
40
Journal of service management
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
European journal of marketing : EJM
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
29
International journal of quality and service sciences
28
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Marketing intelligence & planning
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
24
Journal of retailing
24
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ECONIS (ZBW)
5,639
Other ZBW resources
180
BASE
2
RePEc
1
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1
Switching behaviour model in the Jordanian internet sector : an integration of the TPB and customer loyalty
Al Naimi, Husam
;
Al Khasawneh, Mohammad Hamdi
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 185-211
Persistent link: https://www.econbiz.de/10011849090
Saved in:
2
Does brand personality and perceived product quality play a major role in mobile phone consumers' switching behaviour?
Nikhashemi, S. R.
;
Naser Valaei
;
Arun Kumar Tarofder
- In:
Global business review
18
(
2017
)
3
,
pp. 108-127
Persistent link: https://www.econbiz.de/10011745486
Saved in:
3
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
4
Two-level model of customer retention in the US mobile telecommunications service market
Seo, Dong Back
;
Ranganathan, C.
;
Babad, Yair
- In:
Telecommunications policy : the international journal …
32
(
2008
)
3/4
,
pp. 182-196
Persistent link: https://www.econbiz.de/10003698652
Saved in:
5
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
6
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
7
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior : a meta-analysis
Blut, Markus
;
Frennea, Carly M.
;
Mittal, Vikas
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10011337495
Saved in:
8
Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
9
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
10
Effects of consumer psychographics and store characteristics in influencing shopping value and store switching
Shukla, Paurav
;
Babin, Barry J.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10009766225
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