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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,181
Konsumentenverhalten
80,701
Japan
66,807
USA
14,965
United States
13,750
Theorie
12,398
Theory
12,185
Relationship marketing
9,619
Beziehungsmarketing
9,591
Deutschland
9,557
Germany
8,443
Brand management
7,633
Markenführung
7,590
Mobilkommunikation
6,984
Mobile communications
6,944
Brand image
6,746
Markenimage
6,705
Kundenzufriedenheit
5,780
Online-Handel
5,697
Online retailing
5,686
China
5,464
Großbritannien
5,178
Social Web
4,947
Social web
4,945
Online-Marketing
4,832
Internet marketing
4,805
United Kingdom
4,739
Service quality
4,657
Dienstleistungsqualität
4,614
Einzelhandel
4,450
Retail trade
4,401
Brand
4,347
Markenartikel
4,344
Schätzung
4,217
Electronic Commerce
4,091
Estimation
4,057
E-commerce
3,842
Werbewirkung
3,810
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3,771
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989
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5,260
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
16
Aksoy, Lerzan
15
Frank, Björn
15
Söderlund, Magnus
14
Balaji, M. S.
13
Enkawa, Takao
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Larivière, Bart
10
Qu, Hailin
10
Quach, Sara
10
Verhoef, Peter C.
10
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Huber, Frank
9
Kim, Woo Gon
9
Muskat, Birgit
9
Park, Jungkun
9
Prashar, Sanjeev
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
325
International journal of hospitality management
207
Journal of business research : JBR
156
The journal of services marketing
104
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
78
Cogent business & management
74
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
54
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of strategic marketing
43
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service research : JSR
40
Journal of service management
38
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of Islamic marketing
27
Journal of retailing
27
International journal of business information systems : IJBIS
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Total quality management & business excellence
26
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ECONIS (ZBW)
5,773
Other ZBW resources
162
RePEc
5
BASE
3
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1
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1
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
2
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
3
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
4
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
5
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
6
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
7
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
8
Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
9
Bonusprogramme als Instrumente des Beziehungsmarketing : eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
10
Do comsumption goals matter? : the effects of online loyalty programs in the satisfaction-loyalty relation
Suh, Jung-chae
;
Yi, Youjae
- In:
Psychology & marketing
29
(
2012
)
8
,
pp. 549-557
Persistent link: https://www.econbiz.de/10009575078
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