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~subject:"Customer satisfaction"
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Customer satisfaction
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Johnston, Robert
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Cunliffe, Melissa
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Slack, Nigel
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Innovation, knowledge and operations improvement
1
Managing service quality : MSQ ; an international journal
1
Service business : an international journal
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ECONIS (ZBW)
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Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
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The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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3
The importance-performance matrix as a determinant of improvement priority
Slack, Nigel
-
2007
Persistent link: https://www.econbiz.de/10003584133
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