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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
37
Konsumentenverhalten
37
Einzelhandel
35
Retail trade
35
Kundenzufriedenheit
30
Spain
24
Service quality
23
Spanien
23
Dienstleistungsqualität
22
Brand image
19
Markenimage
19
Lieferantenmanagement
16
Supplier relationship management
16
Brand management
15
Hotel industry
15
Hotellerie
15
Markenführung
15
Innovation
14
Information technology
13
Informationstechnik
13
Betriebliche Wertschöpfung
10
Customer value
10
E-commerce
10
Electronic Commerce
10
Kundenwert
10
Value creation
10
Online retailing
9
Online-Handel
9
Confidence
8
Distribution channel
8
Satisfaction
8
Vertrauen
8
Vertriebsweg
8
Brand equity
7
Internet marketing
7
Loyalty
7
Online-Marketing
7
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Undetermined
13
Free
3
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Article
30
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Article in journal
29
Aufsatz in Zeitschrift
29
Aufsatz im Buch
1
Book section
1
Language
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English
30
Author
All
Gil Saura, Irene
25
Gallarza, Martina G.
6
Ruiz-Molina, María-Eugenia
6
Frasquet Deltoro, Marta
3
Marín, Antonio
3
Moliner-Velázquez, Beatriz
3
Mollá Descals, Alejandro
3
Šerić, Maja
3
Arteaga, Francisco
2
Berenguer Contrí, Gloria
2
Cervera, Amparo
2
Fuentes-Blasco, María
2
Ieva, Marco
2
Moliner Velázquez, Beatriz
2
Ruiz Molina, Maria Eugenia
2
Ruiz-Molina, Maria-Eugenia
2
Schlesinger, Walesska
2
Servera Francés, David
2
Berenger Contrí, Gloria
1
Bordian, Mariia
1
Calderon-Garcia, Haydee
1
Corraliza-Zapata, Amparo
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gil, Roberto
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Michel, Geraldine
1
Michel, Géraldine
1
Miquel-Romero, Maria-Jose
1
Moise, Mihaela Simona
1
Moliner Valázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Pérez-Cabanẽero, Carmen
1
Ruiz Martìnez, Alfonso
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugina
1
Ruiz-Molina, María Eugenia
1
Servera-Francés, David
1
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European retail research
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The journal of brand management : an international journal
2
Tourism review : the official journal of the AIEST
2
Economic research
1
EuroMed journal of business
1
International journal of hospitality management
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of consumer behaviour : an international research review
1
Journal of consumer marketing
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of promotion management : JPM
1
Journal of vacation marketing : an international journal
1
Service business
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
30
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1
Omnichannel retailer brand experience : conceptualisation and proposal of a comprehensive scale
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
The journal of brand management : an international journal
28
(
2021
)
4
,
pp. 388-401
Persistent link: https://www.econbiz.de/10012550324
Saved in:
2
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
3
Driving customer inspiration to foster loyalty : a study on showroomers
Frasquet Deltoro, Marta
;
Ieva, Marco
- In:
Journal of consumer marketing
41
(
2024
)
5
,
pp. 583-595
Persistent link: https://www.econbiz.de/10015078761
Saved in:
4
Contrasting quality of service experience for northern and southern Mediterranean tourists
Schlesinger, Walesska
;
Cervera, Amparo
; …
- In:
EuroMed journal of business
10
(
2015
)
3
,
pp. 327-337
Persistent link: https://www.econbiz.de/10011480840
Saved in:
5
Key elements in building relationships in the higher education services context
Schlesinger, Walesska
;
Cervera, Amparo
;
Ángeles Iniesta, M.
- In:
Journal of promotion management : JPM
21
(
2015
)
4
,
pp. 475-491
Persistent link: https://www.econbiz.de/10011433489
Saved in:
6
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
7
The concept of value and its dimensions : a tool for analysing tourism experiences
Gallarza, Martina G.
;
Gil Saura, Irene
- In:
Tourism review : the official journal of the AIEST
63
(
2008
)
3
,
pp. 4-20
Persistent link: https://www.econbiz.de/10003833387
Saved in:
8
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
9
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
10
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
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