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~subject:"Customer satisfaction"
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Customer satisfaction
Brand management
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17,086
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Journal of retailing and consumer services
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38
International journal of hospitality management
34
The journal of brand management : an international journal
22
Journal of hospitality marketing & management
17
Journal of strategic marketing
15
The journal of product & brand management
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Services marketing quarterly
14
Journal of travel and tourism marketing
13
Asia Pacific journal of marketing and logistics
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International journal of contemporary hospitality management
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Journal of the Academy of Marketing Science
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The international journal of bank marketing : IJBM
11
Cogent business & management
10
Psychology & marketing
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Nepalese journal of economics : a publication of Uniglobe College
8
The journal of business & industrial marketing
8
The journal of services marketing
8
International journal of internet marketing and advertising : IJIMA
7
Journal of Islamic marketing
7
The service industries journal
7
European journal of marketing : EJM
6
Journal of marketing analytics : JMA
6
Journal of marketing for higher education
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Marketing intelligence & planning
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SpringerLink / Bücher
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Tourism management : research, policies, practice
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European journal of marketing
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Global business review
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of Asian finance, economics and business : JAFEB
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Journal of Services Marketing
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Journal of air transport management
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Journal of marketing management : MM
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
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Other ZBW resources
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1
Premium customers'
perception
of firms' customer relationship management segmentation, identity strategies and their satisfaction
Wali, Andy Fred
;
Nwokah, N. Gladson
- In:
International journal of markets and business systems
2
(
2016
)
4
,
pp. 291-308
Persistent link: https://www.econbiz.de/10011716063
Saved in:
2
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
3
Study on consumer
perception
& brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
4
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
5
Engaging customers through brand authenticity perceptions : the moderating role of self-congruence
Kumar, Vikas
;
Kaushik, Arun Kumar
- In:
Journal of business research : JBR
138
(
2022
),
pp. 26-37
Persistent link: https://www.econbiz.de/10013197775
Saved in:
6
The impact of hotel attributes, well-being
perception
, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
7
A framework of brand likeability : an exploratory study of likeability in firm-level brands
Bang, Nguyen
;
Melewar, T. C.
;
Chen, Junsong
- In:
Journal of strategic marketing
21
(
2013
)
4
,
pp. 368-390
Persistent link: https://www.econbiz.de/10009776269
Saved in:
8
The "right-to-refuse-service" paradox : other customers'
perception
of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
9
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer
perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
10
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
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