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~subject:"Customer satisfaction"
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Multichannel shopper segments...
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Customer satisfaction
Consumer behaviour
82,001
Konsumentenverhalten
79,521
Electronic Commerce
23,050
E-commerce
20,676
Theorie
11,449
Theory
11,279
Online-Handel
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11,038
Relationship marketing
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5,763
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5,418
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5,321
Vertriebsweg
4,892
Distribution channel
4,888
Service quality
4,801
Dienstleistungsqualität
4,759
Brand
4,324
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4,316
Werbewirkung
3,676
Advertising effects
3,635
Pricing strategy
3,586
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3,582
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55
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17
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16
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16
Hyun, Sunghyup Sean
15
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14
Aksoy, Lerzan
13
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13
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13
Loureiro, Sandra Maria Correia
13
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12
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12
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12
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12
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12
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11
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11
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11
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10
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10
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10
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10
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10
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10
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10
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10
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10
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10
Sreejesh, S.
10
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9
Chua, Bee-Lia
9
Frank, Björn
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
Technische Universität Dresden
1
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1
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1
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Journal of retailing and consumer services
330
International journal of hospitality management
190
Journal of business research : JBR
158
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
78
Cogent business & management
74
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The service industries journal
56
Asia Pacific journal of marketing and logistics
53
Psychology & marketing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Service business
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of service research : JSR
40
Journal of strategic marketing
40
Journal of service management
39
International journal of electronic marketing and retailing : IJEMR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
International journal of electronic customer relationship management : IJECRM
29
Journal of internet commerce
29
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Journal of air transport management
28
Journal of the Academy of Marketing Science
28
International journal of quality and service sciences
27
The TQM journal : the international review of organizational improvement
27
International journal of business information systems : IJBIS
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
25
Journal of retailing
25
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ECONIS (ZBW)
5,818
Other ZBW resources
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1
Increasing online customer satisfaction in a multi-channel environment
Furseth, Peder Inge
- In:
The European retail digest : the authoritative guide to …
56
(
2007/08
),
pp. 36-41
Persistent link: https://www.econbiz.de/10003704165
Saved in:
2
Antecedents of consumers' intention to revisit an online group-buying website : a transaction cost perspective
Che, Tong
;
Peng, Zeyu
;
Lim, Kai Hin
;
Hua, Zhongsheng
- In:
Information & management : the internat. journal of …
52
(
2015
)
5
,
pp. 588-598
Persistent link: https://www.econbiz.de/10011341608
Saved in:
3
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
4
Broadening the perspective on e-commerce : a comparative analysis of mobile shopping and traditional online shopping
Schramm-Klein, Hanna
;
Wagner, Gerhard
- In:
Marketing : ZFP ; journal of research and management
36
(
2014
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10010385222
Saved in:
5
The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.
;
Román, Sergio
- In:
Journal of business ethics : JOBE
119
(
2014
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Saved in:
6
"I love the value from shopping at mass merchants!" : consequences of multichannel shopping value
Kim, Jihyun
;
Lee, Hyun-hwa
- In:
Journal of marketing channels : ... distribution …
21
(
2014
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10010347439
Saved in:
7
Characteristics of online group-buying website and consumers intention to revisit : the moderating effects of visit channels
Che, Tong
;
Peng, Zeyu
;
Hua, Zhongsheng
- In:
Electronic commerce research
16
(
2016
)
2
,
pp. 171-188
Persistent link: https://www.econbiz.de/10011527503
Saved in:
8
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
9
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
10
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
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