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Customer satisfaction
Einzelhandel
17,786
Retail trade
15,185
Consumer behaviour
4,311
Konsumentenverhalten
4,283
Deutschland
1,821
Theorie
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Lieferantenmanagement
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Gil Saura, Irene
11
Ruiz-Molina, María-Eugenia
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Chebat, Jean-Charles
4
Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
4
Mortimer, Gary
4
Román, Sergio
4
Sajad Rezaei
4
Sloot, Laurens M.
4
Söderlund, Magnus
4
Voorhees, Clay M.
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Bang, Nguyen
3
Bhatnagar, Swati
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3
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3
Boslau, Madlen
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Gustafsson, Anders
3
Hellström, Daniel
3
Herter, Márcia Maurer
3
Hunneman, Auke
3
Kennedy, Aileen
3
Khaled, Amgad S. D.
3
Louis, Didier
3
Martínez-Ruiz, María Pilar
3
Marín, Antonio
3
Mishra, Sita
3
Molinillo, Sebastian
3
Muathe, Stephen
3
Mwencha, Peter
3
Naser Valaei
3
Pinto, Diego Costa
3
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1
Technische Universität Braunschweig
1
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Journal of retailing and consumer services
88
The international review of retail, distribution and consumer research
21
Journal of business research : JBR
20
International journal of retail & distribution management
17
International journal of retail and distribution management
15
Journal of retailing
15
The journal of services marketing
12
Psychology & marketing
10
International journal of electronic marketing and retailing : IJEMR
9
Journal of strategic marketing
9
Journal of service management
8
Service business
8
Cogent business & management
7
Journal of marketing management : MM
7
International journal of business and globalisation : IJBG
6
Marketing intelligence & planning
6
The service industries journal
6
International journal of Indian culture and business management
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International Journal of Retail & Distribution Management
4
International journal of business competition and growth : IJBCG
4
International journal of business excellence
4
International journal of consumer studies
4
International journal of hospitality management
4
International journal of services and operations management : IJSOM
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Services marketing quarterly
4
Australasian marketing journal
3
European retail research
3
International journal of business excellence : IJBEX
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of management practice : IJMP
3
International journal of quality and service sciences
3
Inventi impact: retailing & consumer services
3
Journal for global business advancement : JGBA
3
Journal of Asia Business Studies
3
Journal of Services Marketing
3
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ECONIS (ZBW)
692
Other ZBW resources
14
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1
Effects of store attributes on retail patronage behaviors : evidence from activewear specialty stores
Chang, Hyo Jung
;
Cho, Hyeon Jeong
;
Turner, Thomas
; …
- In:
Journal of fashion marketing and management
19
(
2015
)
2
,
pp. 136-153
Persistent link: https://www.econbiz.de/10011316426
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2
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
3
Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara
;
Dado, Jaroslav
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
Saved in:
4
An evaluation of in-store services to enhance customer satisfaction
Kotni, V. V. Devi Prasad
- In:
The IUP journal of marketing management : IJMM
15
(
2016
)
3
,
pp. 7-36
Persistent link: https://www.econbiz.de/10011550670
Saved in:
5
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
6
The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S.
- In:
Journal of euromarketing
23
(
2014
)
4
,
pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
Saved in:
7
How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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8
Mediating effect of store attachment in formation of store emotions and patronage through art and culture sponsorship in retailing
Shin, Jong-Kuk
;
Park, Minsook
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
Saved in:
9
Effects of atmospherics on emotions and intention with respect to involvement in different shopping environments
Loureiro, Sandra Maria Correia
;
Koo, Dong-mo
;
Ribeiro, Lara
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
4
,
pp. 435-459
Persistent link: https://www.econbiz.de/10010408597
Saved in:
10
Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
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