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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,654
Konsumentenverhalten
81,204
Technischer Fortschritt
50,682
Kanada
48,487
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41,273
Canada
35,705
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9,185
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5,802
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5,741
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5,738
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5,727
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5,594
Wirtschaftswachstum
5,523
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Han, Heesup
55
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26
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20
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17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
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Qu, Hailin
10
Quach, Sara
10
Sparks, Beverley
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sreejesh, S.
9
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9
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National Bureau of Economic Research
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
325
International journal of hospitality management
201
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The service industries journal
52
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Journal of service research : JSR
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
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ECONIS (ZBW)
5,589
Other ZBW resources
166
BASE
2
RePEc
1
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date (oldest first)
1
The effect of cultural and psychological characteristics on the purchase behavior and satisfaction of electric vehicles : a comparative study of US and China
Song, Mee Ryoung
;
Chu, Wujin
;
Im, Meeja
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 345-364
Persistent link: https://www.econbiz.de/10012808036
Saved in:
2
The impact of socio-economic background on satisfaction : evidence for policy-makers
Clifton, Judith
;
Díaz Fuentes, Daniel
; …
- In:
Journal of regulatory economics
46
(
2014
)
2
,
pp. 183-206
Persistent link: https://www.econbiz.de/10010489835
Saved in:
3
Consumers oriented investments in transit service quality improvements : the best bang for your buck
Eldeeb, Gamal
;
Mohamed, Moataz
- In:
Research in transportation economics
94
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013396438
Saved in:
4
Customer delight : distinct construct or zone of nonlinear response to customer satisfaction?
Finn, Adam
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 99-110
Persistent link: https://www.econbiz.de/10009521619
Saved in:
5
Predicting behavioral intention : the mechanism from pretrip to posttrip
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Shen, Ye
;
Chang, Howook
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
4
,
pp. 279-292
Persistent link: https://www.econbiz.de/10012705629
Saved in:
6
Proenvironmental behavior : critical link between satisfaction and place attachment in Australia and
Canada
Ramkissoon, Haywantee
;
Mavondo, Felix T.
- In:
Tourism analysis : an interdisciplinary tourism & …
22
(
2017
)
1
,
pp. 59-73
Persistent link: https://www.econbiz.de/10011686898
Saved in:
7
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
8
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
9
Factors affecting hotel visitors' usage of Guest Empowerment Technology (GET)
Lai Hang Kwan
;
Siew Jing Chia
;
Rickson Khor
;
Teck Hou Wong
- In:
Handbook of research on leveraging consumer psychology …
,
(pp. 138-153)
.
2017
Persistent link: https://www.econbiz.de/10011528821
Saved in:
10
Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Johnson, Devon S.
;
Bardhi, Fleura
;
Dunn, Dan T.
- In:
Psychology & marketing
25
(
2008
)
5
,
pp. 416-443
Persistent link: https://www.econbiz.de/10003735875
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