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~subject:"Customer satisfaction"
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Customer satisfaction
Service quality
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Dienstleistungsqualität
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Türkei
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Lieferantenmanagement
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Supplier relationship management
17,541
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3,845
Qualitätsmanagement
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3,087
China
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Unternehmenserfolg
2,340
Firm performance
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1,958
Electronic Commerce
1,954
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Han, Heesup
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Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Balaji, M. S.
15
Shahin, Arash
15
Söderlund, Magnus
15
McColl-Kennedy, Janet R.
14
Roberts-Lombard, Mornay
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Ringle, Christian M.
12
Grégoire, Yany
11
Jang, Soocheong
11
Van Vaerenbergh, Yves
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Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
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Ladhari, Riadh
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Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
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Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Evanschitzky, Heiner
9
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9
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9
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9
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9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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IGI Global
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Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
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1
National Bureau of Economic Research
1
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1
Springer Fachmedien Wiesbaden
1
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1
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1
U. S. Department of Agriculture, Foreign Agricultural Service
1
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1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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1
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International journal of hospitality management
229
Journal of retailing and consumer services
218
Journal of business research : JBR
155
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
104
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
64
Service business
63
International journal of quality and service sciences
58
Cogent business & management
56
International journal of services and operations management
56
Journal of service research : JSR
55
Total quality management & business excellence
52
Industrial marketing management : the international journal for industrial and high-tech firms
50
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
The journal of business & industrial marketing
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
Journal of strategic marketing
32
Journal of the Academy of Marketing Science
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
30
Journal of hospitality and tourism insights
28
International journal of business information systems : IJBIS
26
Journal of service theory and practice : JSTP
25
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ECONIS (ZBW)
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1
How does audit firm emphasis on client relationship quality influence auditors' inferences about and responses to potential persuasion in client communications?
Aghazadeh, Sanaz
;
Hoang, Kris
- In:
Accounting, organizations and society : an …
87
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012426095
Saved in:
2
Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe
;
Fragnière, Emmanuel
; …
- In:
International journal of economics and accounting : IJEA
5
(
2014
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
Saved in:
3
The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja
;
Slapničar, Sergeja
;
Štumberger, Neža
- In:
Journal of business economics and management
16
(
2015
)
4
,
pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
Saved in:
4
Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Lai, Fujun
;
Li, Xiaolin
;
Lai, Vincent S.
- In:
Decision sciences : DS
44
(
2013
)
4
,
pp. 679-711
Persistent link: https://www.econbiz.de/10010126877
Saved in:
5
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
Saved in:
6
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
7
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
8
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
9
Relationship intention and service quality as combined competitive strategy
Mostert, Pierre
;
Luttig, Thelma
- In:
International journal of management & enterprise …
17
(
2018
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
Saved in:
10
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar
;
Sachdeva, Anish
;
Gupta, Ajay
- In:
International journal of logistics systems and …
35
(
2020
)
2
,
pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
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