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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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Service quality, relationship benefit and experience value in the auto repair services sector
Hong, Jinpyo; Kim, Boyoung - In: Journal of open innovation : technology, market, and … 6 (2020) 2/30, pp. 1-15
The purpose of this study was to analyze how service quality, relationship benefit, and experience value affect the customers´ intention to maintain a long-term relationship with auto repair centers through service quality and trust. To this end, a statistical analysis was performed, based on a...
Persistent link: https://www.econbiz.de/10012231608
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Durch guten Service zum Autoverkauf : Servicequalität von Werkstätten als Entscheidungskriterium für den Wiederkauf von Automobilen
Partl, Mario - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003527965
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Das Shadowing : eine interaktive, prozess- und handlungsorientierte Methode zur Kundenbefragung
Hönninger, Diana - 2009
Persistent link: https://www.econbiz.de/10003904013
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The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos; Fernandes, Daniel V. H. D. - In: Latin American business review : journal of the … 8 (2007) 2, pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
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A comparison of customer satisfaction construct with perceived overall service quality
Ranjbarian, Bahram; Abad, Rasoul Gholizadeh Shoghl - In: Journal of international marketing and marketing research 34 (2009) 2, pp. 97-111
Persistent link: https://www.econbiz.de/10003853445
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Ein Mixed-Method-Ansatz zur Zufriedenheitsmessung : dargestellt am Beispiel des Automobilkaufs
Gelbrich, Katja; Wünschmann, Stefan; Leuteritz, Anja - In: Qualitative Marktforschung : Konzepte - Methoden - Analysen, (pp. 903-927). 2007
Persistent link: https://www.econbiz.de/10003485684
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Verifying alternative measures of the service-quality construct: consistence and contradictions
Andronikidis, Andreas; Bellou, Victoria - In: Journal of marketing management : MM 26 (2010) 5/6, pp. 570-587
Persistent link: https://www.econbiz.de/10003995643
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How complementarity and substitution alter the customer satisfaction-repurchase link
Voss, Glenn B.; Godfrey, Andrea; Seiders, Kathleen - In: Journal of marketing 74 (2010) 6, pp. 111-127
Persistent link: https://www.econbiz.de/10008702735
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.; Singh, Siddharth S.; Westbrook, … - In: Journal of service research : JSR 13 (2010) 4, pp. 362-378
Persistent link: https://www.econbiz.de/10008736079