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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
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Increasing citizen satisfaction with municipal services : the function of intangible factors
Gendel-Guterman, Hanna; Billig, Miriam - In: International review on public and non-profit marketing 18 (2021) 2, pp. 171-186
Persistent link: https://www.econbiz.de/10012545474
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Investigating the satisfaction of citizens in municipality services using fuzzy modelling
Bostancı, Bülent; Erdem, Nuri - In: Socio-economic planning sciences : the international … 69 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012159575
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Analysis of citizen satisfaction in municipal services
Romero-Subia, José Fernando; Río, Juan Antonio Jimber del - In: Economies : open access journal 10 (2022) 9, pp. 1-24
public services provided by the municipality. The measurement is made through a household-level survey, with a sample of 428 …
Persistent link: https://www.econbiz.de/10013493150
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Measurement of e-banking services quality : an empirical experimentation in Jordan
Alawneh, Ali; Al Diabat, Mofleh - In: International journal of business information systems : … 23 (2016) 4, pp. 522-542
Persistent link: https://www.econbiz.de/10011637564
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …
Persistent link: https://www.econbiz.de/10010355996
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ASQual : measuring tourist perceived service quality in an airport setting
George, Bapu P.; Henthorne, Tony L.; Panko, Thomas R. - In: International journal of business excellence 6 (2013) 5, pp. 526-536
Persistent link: https://www.econbiz.de/10010231384