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~subject:"Customer satisfaction"
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Data quality control : theory...
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Customer satisfaction
Kongress
20,628
Qualitätsmanagement
16,451
Quality management
14,473
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3,982
Dienstleistungsqualität
2,578
Service quality
2,578
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2,301
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2,245
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2,220
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1,237
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1,119
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1,106
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1,102
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1,077
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Qualitätskontrolle
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765
Firm performance
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Daten
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Shahin, Arash
9
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
4
Albuquerque, André Philippi Gonzaga de
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Journal of business research : JBR
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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ECONIS (ZBW)
879
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879
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1
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
2
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
3
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
4
The impact of ISO 9000 on TQM and business performance
Han, S, Bruce
;
Chen, Shaw-kuan
;
Ebrahimpour, Maling
- In:
The journal of business and economic studies
13
(
2007
)
2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003638493
Saved in:
5
From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva
- In:
Facts and figures : economic representations and practices
,
(pp. 175-203)
.
2000
Persistent link: https://www.econbiz.de/10003640203
Saved in:
6
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.
;
Falk, Thomas
;
Hammerschmidt, Maik
; …
-
2008
Persistent link: https://www.econbiz.de/10003755159
Saved in:
7
An empirical investigation of the relationship between quality management factors and customer satisfaction, improved competitive position and overall business performance
Sharma, Bishnu
;
Gadenne, David
- In:
Journal of strategic marketing
16
(
2008
)
4
,
pp. 301-314
Persistent link: https://www.econbiz.de/10003770743
Saved in:
8
Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
Saved in:
9
Konzeption und Implementierung eines Werkzeugs für nutzenbasiertes Traceability- und Rationale-Management in verteilten Entwicklungsumgebungen
Hildenbrand, Tobias
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003784621
Saved in:
10
Redesigned quality function deployment process to ensure customer satisfaction
Yoon, Cheol Hwoan
;
Kim, Yong Pil
;
Yun, Deok Kyun
- In:
International journal of business innovation and research
1
(
2006/07
)
1/2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10003787499
Saved in:
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