//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Management audits : the assess...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Qualitätsmanagement
16,414
Quality management
14,443
Dienstleistungsqualität
2,558
Service quality
2,558
Theorie
1,793
Theory
1,788
Product quality
1,624
Produktqualität
1,622
Deutschland
1,528
Germany
1,341
Prozessmanagement
1,160
Standardisierung
1,100
Standardization
1,097
Business process management
1,063
Qualitätskontrolle
993
Lieferkette
950
Supply chain
950
Kundenzufriedenheit
876
Industrie
829
Manufacturing industries
816
Lean Management
782
USA
775
Lean management
759
Unternehmenserfolg
739
Firm performance
729
United States
723
Krankenhaus
661
Performance measurement
652
Performance-Messung
651
Lean Production
642
Lean production
626
Hospital
599
Beziehungsmarketing
587
Relationship marketing
587
Innovation
543
Gesundheitswesen
532
Health care
511
SME
509
Gesundheitsversorgung
507
more ...
less ...
Online availability
All
Undetermined
360
Free
117
Type of publication
All
Article
792
Book / Working Paper
84
Type of publication (narrower categories)
All
Article in journal
757
Aufsatz in Zeitschrift
757
Aufsatz im Buch
29
Book section
29
Hochschulschrift
16
Conference paper
14
Konferenzbeitrag
14
Case study
13
Fallstudie
13
Graue Literatur
9
Non-commercial literature
9
Thesis
8
Arbeitspapier
5
Working Paper
5
Aufsatzsammlung
3
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
Forschungsbericht
1
Norm
1
more ...
less ...
Language
All
English
829
German
47
Author
All
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Albuquerque, André Philippi Gonzaga de
2
Amat-Lefort, Natalia
2
Amritesh
2
Anil, Anu P.
2
more ...
less ...
Institution
All
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
International journal of services and operations management : IJSOM
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
more ...
less ...
Source
All
ECONIS (ZBW)
876
Showing
1
-
10
of
876
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
2
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
3
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
4
The impact of ISO 9000 on TQM and business performance
Han, S, Bruce
;
Chen, Shaw-kuan
;
Ebrahimpour, Maling
- In:
The journal of business and economic studies
13
(
2007
)
2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003638493
Saved in:
5
From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva
- In:
Facts and figures : economic representations and practices
,
(pp. 175-203)
.
2000
Persistent link: https://www.econbiz.de/10003640203
Saved in:
6
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.
;
Falk, Thomas
;
Hammerschmidt, Maik
; …
-
2008
Persistent link: https://www.econbiz.de/10003755159
Saved in:
7
An empirical investigation of the relationship between quality management factors and customer satisfaction, improved competitive position and overall business performance
Sharma, Bishnu
;
Gadenne, David
- In:
Journal of strategic marketing
16
(
2008
)
4
,
pp. 301-314
Persistent link: https://www.econbiz.de/10003770743
Saved in:
8
Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
Saved in:
9
Konzeption und Implementierung eines Werkzeugs für nutzenbasiertes Traceability- und Rationale-Management in verteilten Entwicklungsumgebungen
Hildenbrand, Tobias
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003784621
Saved in:
10
Redesigned quality function deployment process to ensure customer satisfaction
Yoon, Cheol Hwoan
;
Kim, Yong Pil
;
Yun, Deok Kyun
- In:
International journal of business innovation and research
1
(
2006/07
)
1/2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10003787499
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->