Narrow search
Showing 1 - 10 of 999
Cover Image
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Cover Image
The best of times : 30 years of us airline service quality
Rhoades, Dawna L.; Waguespack, Blaise; Ambrose, Scott C. - In: Services marketing quarterly 42 (2021) 3/4, pp. 180-193
Persistent link: https://www.econbiz.de/10012650008
Cover Image
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Cover Image
How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
Cover Image
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas - In: Benchmarking : an international journal 29 (2022) 8, pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Cover Image
The linkages between alternative models measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 33 (2022) 11, pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Cover Image
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari; Saunila, Minna; Ukko, Juhani - In: Benchmarking : an international journal 31 (2024) 1, pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Cover Image
THE ROLE OF QUALITY ASSURANCE IN ROMANIAN BALNEOTHERAPEUTIC TOURISM SERVICES
Elena, CONDREA G.; STANCIU, Anca Cristina; … - In: SEA - Practical Application of Science (2014) 2, pp. 117-122
Successfully implementing and maintaining a quality management system in tourism facilities in which you can practice balneotherapeutic tourism can contribute to tourism development especially in the coastal and mountain area (but also in other areas that enjoy the presence of balneotherapeutic...
Persistent link: https://www.econbiz.de/10010764407
Cover Image
THE ROLE OF QUALITY ASSURANCE IN ROMANIAN BALNEOTHERAPEUTIC TOURISM SERVICES
Elena, CONDREA G.; STANCIU, Anca Cristina; … - In: SEA - Practical Application of Science (2014) 3, pp. 117-122
Successfully implementing and maintaining a quality management system in tourism facilities in which you can practice balneotherapeutic tourism can contribute to tourism development especially in the coastal and mountain area (but also in other areas that enjoy the presence of balneotherapeutic...
Persistent link: https://www.econbiz.de/10011079744
Cover Image
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954