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Customer satisfaction
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Chen, Ching-fu
6
Cheng, Lee-ting
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Girish V. G.
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Grewal, Dhruv
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Hsieh, Yi-En
1
Myagmarsuren, Odonchimeg
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Nakata, Cheryl
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Sivakumar, K.
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International journal of hospitality management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of vacation marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism economics : the business and finance of tourism and recreation
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Tourism management : research, policies, practice
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ECONIS (ZBW)
7
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1
Fix it or leave it? : customer recovery from self-service technology failures
Zhu, Zhen
;
Nakata, Cheryl
;
Sivakumar, K.
;
Grewal, Dhruv
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 15-29
Persistent link: https://www.econbiz.de/10009732748
Saved in:
2
Perceived value, satisfaction, and loyalty of TV travel product shopping : involvement as a moderator
Chen, Ching-fu
;
Tsai, Meng-huan
- In:
Tourism management : research, policies, practice
29
(
2008
)
6
,
pp. 1166-1171
Persistent link: https://www.econbiz.de/10003775895
Saved in:
3
Exploring relationships between Mongolian destination brand equity, satisfaction and destination loyalty
Chen, Ching-fu
;
Myagmarsuren, Odonchimeg
- In:
Tourism economics : the business and finance of tourism …
16
(
2010
)
4
,
pp. 981-994
Persistent link: https://www.econbiz.de/10008779196
Saved in:
4
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
5
The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu
;
White, Christopher J.
;
Hsieh, Yi-En
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012238372
Saved in:
6
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
7
Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu
;
V. G., Girish
- In:
Journal of vacation marketing
29
(
2023
)
4
,
pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
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