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Understanding consumer services buyers based upon their purchase channel
Magnini, Vincent P.; Karande, Kiran - In: Journal of business research : JBR 64 (2011) 6, pp. 543-550
Persistent link: https://www.econbiz.de/10008988835
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How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.; Karande, Kiran; Glassman, Myron - In: Journal of retailing and consumer services 31 (2016), pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. - In: Journal of marketing theory and practice 24 (2016) 3, pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis; Karande, Kiran; Ford, John B. - In: Journal of retailing and consumer services 52 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
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Introduction : is customer satisfaction (ir)relevant as a metric
Kumar, V. - In: Journal of marketing 80 (2016) 5, pp. 108-109
Persistent link: https://www.econbiz.de/10011591208
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Building and sustaining profitable customer loyalty for the 21st century
Kumar, V.; Shah, Denish - 2009
Persistent link: https://www.econbiz.de/10003836466
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Enhancing financial performance : the power of customer metrics
Kumar, V.; Umashankar, Nita - In: Handbook of marketing and finance, (pp. 9-42). 2012
Persistent link: https://www.econbiz.de/10009552536
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Regaining "lost" customers : the predictive power of first-lifetime behavior, the reason for defection, and the nature of the win-back offer
Kumar, V.; Bhagwat, Yashoda; Zhang, Xi Alan - In: Journal of marketing 79 (2015) 4, pp. 34-55
Persistent link: https://www.econbiz.de/10011304639
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Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.; Umashankar, Nita; Kim, Kihyun Hannah; … - In: Marketing science : the marketing journal of the … 33 (2014) 5, pp. 673-692
Persistent link: https://www.econbiz.de/10010468408