Similar Search Results

Patient satisfaction with healthcare delivery systems

Baalbaki, Imad; Ahmed, Zafar U.; Pashtenko, Valentin H.; … - In: International journal of pharmaceutical and healthcare … 2 (2008) 1, pp. 47-62

Persistent link: https://www.econbiz.de/10003929426

Patient satisfaction with healthcare delivery systems

Baalbaki, Imad; Ahmed, Zafar U.; Pashtenko, Valentin H.; … - In: International Journal of Pharmaceutical and Healthcare … 2 (2008) 1, pp. 47-62

Purpose – The purpose of this paper is to provide insight, exploratory research, and support for the strategic use of hospital secondary support functions as an initial strategy for marketing healthcare, increasing patient volume, and expanding patient satisfaction. Design/methodology/approach...

Persistent link: https://www.econbiz.de/10014795777

Relationship marketing, customer satisfaction and loyalty : a theoretical and empirical analysis from an Asian perspective

Ndubisi, Nelson Oly; Malhotra, Naresh K.; Chan Kok Wah - In: Journal of international consumer marketing 21 (2009) 1, pp. 5-16

Persistent link: https://www.econbiz.de/10003890671

A two-dimensional model of trust-value-loyalty in service relationships

Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31

Persistent link: https://www.econbiz.de/10011347848

Examining uncertainty avoidance, relationship quality, and customer loyalty in two cultures

Ndubisi, Nelson Oly; Malhotra, Naresh K.; Ulas, Dilber; … - In: Journal of international consumer marketing 24 (2012) 5, pp. 320-337

Persistent link: https://www.econbiz.de/10009778699