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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range

Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225

Persistent link: https://www.econbiz.de/10011528225

A framework to measure transit service quality areas to be managed

Barabino, Benedetto; Deiana, Eusebio; Mozzoni, Sara - In: International journal of productivity and quality … 16 (2015) 4, pp. 390-415

Persistent link: https://www.econbiz.de/10011458755

Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

Citizen participation and needs as an input tool for local government quality management

Dorasamy, Nirmala - In: Risk governance & control : financial markets & institutions 7 (2017) 2, pp. 56-66

Persistent link: https://www.econbiz.de/10012025612

Customer satisfaction with quality of products of food business

Suchánek, Petr; Richter, Jiří; Králová, Maria - In: Prague economic papers : a bimonthly journal of … 26 (2017) 1, pp. 19-35

Persistent link: https://www.econbiz.de/10011622122

Dependency relationships between critical factors of quality and employee satisfaction

Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612

Persistent link: https://www.econbiz.de/10011579888

Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise

Schnorbus, Linda - 2016

SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management

Persistent link: https://www.econbiz.de/10011567587