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~subject:"Customer satisfaction"
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Customer satisfaction
Online-Marketing
13,268
Internet marketing
13,152
Social Web
6,180
Social web
6,172
Consumer behaviour
5,140
Konsumentenverhalten
5,130
Website
3,103
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2,736
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2,574
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2,476
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2,473
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2,174
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2,160
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1,847
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1,845
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1,809
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1,807
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1,792
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1,788
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1,678
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1,677
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1,649
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986
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social media
844
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815
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Barrio-García, Salvador del
4
Carlson, Jamie
4
Law, Chun Hung Roberts
4
Bilgihan, Anil
3
Bradley, Graham L.
3
Che, Tong
3
Dholakia, Ruby R.
3
Khan, Mohammed Naved
3
Kiran, Ravi
3
Lennon, Sharron J.
3
Li, Hengyun
3
Loureiro, Sandra Maria Correia
3
Pereira, Hélia Gonçalves
3
Rather, Raouf Ahmad
3
Rita, Paulo
3
Sparks, Beverley
3
Tandon, Urvashi
3
Zhao, Miao
3
Aakash, Aakash
2
Aggarwal, Aanchal
2
Aggarwal, Anu Gupta
2
Ahmad, Asad
2
Ahn, Jiseon
2
Akroush, Mamoun N.
2
Alnawas, Ibrahim
2
Anshu, Kumari
2
Arora, Nupur
2
Ashraf, Sarfraz
2
Baidoun, Samir D.
2
Bharati, Pratyush
2
Bhatt, Ruchi
2
Bhattacharya, Arijit
2
Bilro, Ricardo Godinho
2
Blut, Markus
2
Boateng, Henry
2
Bui Nhat Vuong
2
Butaney, Gul T.
2
Camilleri, Mark Anthony
2
Chaudhury, Abhijit
2
Chen, Hui-ju
2
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Information Resources Management Association
2
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
RWTH Aachen
1
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Journal of retailing and consumer services
38
International journal of electronic marketing and retailing : IJEMR
17
International journal of hospitality management
17
Journal of business research : JBR
16
Journal of internet commerce
15
Journal of hospitality marketing & management
12
International journal of business information systems : IJBIS
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of internet marketing and advertising : IJIMA
10
Tourism management : research, policies, practice
10
Journal of travel and tourism marketing
9
Asia Pacific journal of marketing and logistics
7
Electronic commerce research
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of retail and distribution management
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Journal of electronic commerce research : JECR
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cogent business & management
6
International journal of retail & distribution management
6
Journal of hospitality and tourism insights
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Service business
6
International journal of contemporary hospitality management
5
International journal of technology marketing : IJTMkt
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of strategic marketing
5
Technological forecasting & social change : an international journal
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Electronic commerce research and applications
4
Information systems and e-business management : ISeB
4
International journal of public sector performance management : IJPSPM
4
Journal of customer behaviour
4
Journal of marketing communications
4
Marketing intelligence & planning
4
Services marketing quarterly
4
Tourism management perspectives : TMP
4
Administrative Sciences : open access journal
3
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ECONIS (ZBW)
619
Other ZBW resources
4
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1
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
2
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
3
Website
adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita
;
Musso, Fabio
- In:
International journal of applied behavioral economics : …
7
(
2018
)
4
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
Saved in:
4
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
5
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
6
The effects of review valence in organic versus sponsored blog sites on perceived credibility, brand attitude, and behavioural intentions
Ballantine, Paul W.
;
Yeung, Cara Au
- In:
Marketing intelligence & planning
33
(
2015
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10011381546
Saved in:
7
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
8
Website
processing fluency : its impacts on information trust, satisfaction, and destination attitude
Tang, Liang
;
Jang, Soocheong
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
9
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
10
How customers respond to the assistive intent of an E-retailer?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of retail & distribution management
42
(
2014
)
5
,
pp. 369-389
Persistent link: https://www.econbiz.de/10010384614
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