//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Lessons from Sweden’s first la...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Qualitätsmanagement
25
Quality management
23
Prozessmanagement
8
Dienstleistungsqualität
7
Health care
7
Schweden
7
Service quality
7
Sweden
7
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care system
6
Business process management
5
Innovation
5
quality management
5
Betriebliche Wertschöpfung
4
Hospital
4
Innovation management
4
Innovationsmanagement
4
Krankenhaus
4
Standardisierung
4
Standardization
4
Value creation
4
Competence
3
Delphi study
3
Delphi technique
3
Delphi-Methode
3
Fehlerverhütung
3
Fertigungsfehler
3
Internal audit
3
Interne Revision
3
KMU
3
Kundenzufriedenheit
3
Lean Production
3
Lean production
3
SME
3
Absorption
2
Beziehungsmarketing
2
Bibliometrics
2
Bibliometrie
2
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Gremyr, Ida
3
Birch-Jensen, Andrea
1
Gustavsson, Susanne
1
Halldórsson, Árni
1
Lenning, Jan
1
Raharjo, Hendry
1
Sarenmalm, Elisabeth Kenne
1
more ...
less ...
Published in...
All
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->