//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quality and economies of scale...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Schätzung
131,171
Estimation
125,039
Theorie
34,404
Theory
33,594
Hochschule
24,360
Service quality
21,762
USA
21,328
Dienstleistungsqualität
21,011
Deutschland
20,708
United States
20,331
Higher education institution
20,231
Germany
17,876
Taiwan
14,187
Welt
13,843
World
13,222
Wirtschaftswachstum
9,208
Börsenkurs
9,055
Share price
8,865
Volatilität
8,782
Economic growth
8,771
Volatility
8,599
Kapitaleinkommen
8,301
Capital income
8,277
EU-Staaten
7,506
Wirkungsanalyse
7,299
EU countries
7,086
Impact assessment
7,081
Großbritannien
7,067
United Kingdom
6,567
Kundenzufriedenheit
6,532
Consumer behaviour
6,521
Konsumentenverhalten
6,516
Skalenertrag
6,296
Panel
6,247
Prognoseverfahren
6,246
Returns to scale
6,230
Forecasting model
6,089
Panel study
6,040
Schätztheorie
5,892
more ...
less ...
Online availability
All
Undetermined
3,213
Free
1,128
Type of publication
All
Article
5,908
Book / Working Paper
819
Type of publication (narrower categories)
All
Article in journal
5,526
Aufsatz in Zeitschrift
5,526
Aufsatz im Buch
173
Book section
173
research-article
137
Graue Literatur
95
Non-commercial literature
95
Hochschulschrift
71
Arbeitspapier
64
Working Paper
64
Conference paper
52
Konferenzbeitrag
52
Thesis
49
Case study
27
Fallstudie
27
Collection of articles of several authors
16
Sammelwerk
16
case-report
13
Konferenzschrift
10
conceptual-paper
10
Article
9
review-article
9
Aufsatzsammlung
7
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
4
Reprint
4
Bibliografie
3
Guidebook
3
Ratgeber
3
review
3
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Systematic review
1
viewpoint
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6,545
German
161
Undetermined
21
French
1
Italian
1
Author
All
Han, Heesup
34
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Amin, Muslim
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hammerschmidt, Maik
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Svensson, Göran
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Casidy, Riza
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Bonfanti, Angelo
8
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Universität Mannheim
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
International journal of hospitality management
230
Journal of retailing and consumer services
218
Journal of business research : JBR
143
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
134
The journal of services marketing
133
The service industries journal
111
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
84
Services marketing quarterly
79
Tourism management : research, policies, practice
71
Journal of air transport management
66
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
59
Cogent business & management
57
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of services, economics and management
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
42
The international journal of bank marketing : IJBM
37
Journal of Services Marketing
36
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
International journal of business information systems : IJBIS
28
Journal of hospitality and tourism insights
26
Journal of marketing for higher education
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Tourism management perspectives : TMP
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,522
Other ZBW resources
173
RePEc
21
EconStor
9
BASE
2
Showing
1
-
10
of
6,727
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A study on the effect of work environment perception on user satisfaction in health information systems : HISs quality as mediator
Tsai, Chung-hung
;
Zhu, Dauw-song
- In:
International journal of information technology and …
8
(
2009
)
2
,
pp. 196-213
Persistent link: https://www.econbiz.de/10003836585
Saved in:
2
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
3
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
;
Cheng, Ching-Chan
;
Hsu, Fu-Sung
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
Saved in:
4
Postservice recovery customer satisfaction in Indian retail banking : scale development and validation
Mandal, Pratap Chandra
;
Bhattacharya, Sujoy
- In:
Journal of Asia Pacific business
17
(
2016
)
4
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011629705
Saved in:
5
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
6
Integrated store service quality measurement scale in omni-channel retailing
Zhang, Min
;
Li, Yiwei
;
Sun, Lin
;
Moustapha, Farouk Adewale
- In:
International journal of retail and distribution management
50
(
2022
)
7
,
pp. 839-859
Persistent link: https://www.econbiz.de/10013398130
Saved in:
7
Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj
;
Shankar, Ravi
;
Singh, Surya Prakash
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
Saved in:
8
Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.
;
Harvey, Heather L.
;
Tamim, Rana M.
- In:
Journal of marketing for higher education
23
(
2013
)
2
,
pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
Saved in:
9
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
10
Service quality and student satisfaction : a case study on private universities in Bangladesh
Asaduzzaman, M.
;
Hossain, Moyazzem
;
Rahman, Mahabubur
- In:
International journal of economics, finance and …
1
(
2013
)
3
,
pp. 128-135
Persistent link: https://www.econbiz.de/10010251812
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->