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Customer satisfaction
Bank
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Han, Heesup
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23
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21
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21
Usman, Osly
19
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17
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17
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14
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14
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12
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11
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Ringle, Christian M.
11
Van Vaerenbergh, Yves
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10
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10
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10
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10
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10
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10
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10
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10
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9
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9
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9
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9
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9
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ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
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1
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1
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1
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1
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International journal of hospitality management
219
Journal of retailing and consumer services
217
Journal of business research : JBR
144
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
103
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
85
Services marketing quarterly
78
Journal of air transport management
66
Tourism management : research, policies, practice
63
The TQM journal : the international review of organizational improvement
62
Service business
61
Cogent business & management
58
International journal of quality and service sciences
57
International journal of services and operations management
57
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
The international journal of bank marketing : IJBM
49
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
38
Journal of Asian finance, economics and business : JAFEB
36
Quality management journal : QMJ
36
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
27
International journal of electronic customer relationship management : IJECRM
26
Tourism management perspectives : TMP
26
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
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1
A reading in cross-cultural service encounter : exploring the relationship between cultural
intelligence
, employee performance and service quality
Alshaibani, Elham
;
Bakir, Ali
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011760000
Saved in:
2
Enhancing the customer experience AI-chatbot : service quality, emotional
intelligence
, and personalisation
Minh T. H. Le
;
Khoi Minh Nguyen
;
Ngan Thanh Nguyen
; …
- In:
International journal of trade and global markets
19
(
2024
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Saved in:
3
Impact of emotional
intelligence
and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal
- In:
South Asian journal of management : SAJM
21
(
2014
)
4
,
pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
Saved in:
4
The effects of emotional
intelligence
on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
5
Managing service encounters with emotional
intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Customer emotions in service robot encounters : a hybrid machine-human
intelligence
approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
8
Train specific services and commuter satisfaction of Delhi Metro : an empirical analysis
Srivastava, Govind Nath
;
Dash, Manoj Kumar
- In:
International journal of business excellence
17
(
2019
)
2
,
pp. 154-170
Persistent link: https://www.econbiz.de/10011997299
Saved in:
9
Adding value for customers by providing service quality training (study at Islamic
bank
in Indonesia)
Mangundjaya, Wustari L. H.
;
Wulandari, Permata
; …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 230-245
Persistent link: https://www.econbiz.de/10011317288
Saved in:
10
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
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