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Perceived service quality and self-concept influences on consumer attitude and purchase process : a comparison between physical and internet channels
Wu, Shwu-ing; Chan, Hsiu-ju - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 43-62
Persistent link: https://www.econbiz.de/10008986651
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What characterizes Chinese consumer behavior? : a cross-industry analysis of the Chinese diaspora in Japan
Frank, Björn; Abulaiti, Gulimire; Enkawa, Takao - In: Marketing letters : a journal of research in marketing 23 (2012) 3, pp. 683-700
Persistent link: https://www.econbiz.de/10009579979
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin; Hsu, Cathy H. C.; Sparks, Beverley - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz; Long, Fei; Habibi, Alireza - In: International journal of services, economics and management 13 (2022) 2, pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
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Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of international consumer marketing 24 (2012) 1/2, pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
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Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong; Li, Hengyun; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015), pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao; Qin, Hong; Prybutok, Victor R.; Blankson, Charles - In: Quality management journal : QMJ 19 (2012) 4, pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica; Castaldo, Sandro - In: The international review of retail, distribution and … 25 (2015) 5, pp. 503-515
Persistent link: https://www.econbiz.de/10011534155