Narrow search
Showing 1 - 10 of 160
Cover Image
Customer satisfaction with the services of microfinance institutions : scale development and validation
Kanyurhi, Eddy Balemba - In: Strategic change : SC ; briefings in entrepreneurial finance 26 (2017) 6, pp. 563-574
Persistent link: https://www.econbiz.de/10011821160
Cover Image
The effect of brand, agent, and price on consumer evaluation of travel services.
Ainscough, Thomas L. - 2005
service quality, perceived service value, and willingness to buy travel services. Results indicate that: (1) price has a … substantial direct effect on consumer perceptions of quality and an inverse effect on consumer perceptions of value and … willingness to buy, (2) perception of travel agent has a substantial direct effect on perceived quality and value, and (3) the …
Persistent link: https://www.econbiz.de/10009452204
Cover Image
The truth hurts : how customers may lose from honest advertising
Kopalle, Praveen K.; Lehmann, Donald R. - In: International journal of research in marketing : IJRM ; … 32 (2015) 3, pp. 251-262
Persistent link: https://www.econbiz.de/10011398534
Cover Image
Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash; Shahiverdi, Somayeh Mohammadi - In: Benchmarking : an international journal ; BIJ 22 (2015) 5, pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
Cover Image
Factors affecting perceived learning, satisfaction, and quality in the online MBA : a structural equation modeling approach
Sebastianelli, Rose; Swift, Caroline; Tamimi, Nabil - In: Journal of education for business 90 (2015) 6, pp. 296-305
Persistent link: https://www.econbiz.de/10011421996
Cover Image
From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Cover Image
Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247
Persistent link: https://www.econbiz.de/10011300219
Cover Image
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.; Jensen, Gail A. - In: Health economics 23 (2014) 7, pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Cover Image
The role of environmental attitude in a nature-based festival : the case of Boryeong Mud Festival
Choi, Youngjoon; Buzinde, Christine N.; Kerstetter, Deborah - In: Tourism analysis : an interdisciplinary tourism & … 17 (2012) 4, pp. 417-429
Persistent link: https://www.econbiz.de/10009688878
Cover Image
Investigating relationships among festival quality, satisfaction, trust, and support : the case of an oriental medicine festival
Song, Hak-jun; Lee, Choong-Ki; Kim, Myungja; Bendle, … - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 211-228
Persistent link: https://www.econbiz.de/10010361782