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~subject:"Customer satisfaction"
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Customer satisfaction
Relationship marketing
25,963
Beziehungsmarketing
25,288
Marketingmanagement
16,958
Marketing management
16,372
Consumer behaviour
11,102
Konsumentenverhalten
11,059
Kundenzufriedenheit
5,447
Theorie
4,882
Theory
4,847
Marketing
4,141
Service quality
3,973
Dienstleistungsqualität
3,960
Deutschland
3,927
Germany
3,813
Brand management
3,680
Markenführung
3,669
Soziales Verhalten
3,467
Social behaviour
3,392
Social Web
2,584
Social web
2,583
Online-Marketing
2,535
USA
2,505
Internet marketing
2,481
Lieferantenmanagement
2,457
Supplier relationship management
2,456
United States
2,431
Brand image
2,335
Markenimage
2,334
Electronic Commerce
2,004
E-commerce
1,928
Brand
1,679
Einzelhandel
1,679
Markenartikel
1,672
Retail trade
1,658
Strategisches Management
1,577
Innovation
1,571
Vertrauen
1,562
Confidence
1,550
Kundenwert
1,545
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Sammelwerk
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Han, Heesup
33
Homburg, Christian
23
Mattila, Anna S.
21
Prentice, Catherine
19
Svensson, Göran
19
Aksoy, Lerzan
15
Gil Saura, Irene
15
Gustafsson, Anders
14
Mittal, Vikas
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Keiningham, Timothy
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Bolton, Ruth N.
9
Casidy, Riza
9
Grégoire, Yany
9
Hollebeek, Linda D.
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Lee, Choong-Ki
9
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Springer Fachmedien Wiesbaden
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Harvard Graduate School of Business Administration
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
1
Bergische Universität Wuppertal
1
Conference Board
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Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
259
Journal of business research : JBR
153
International journal of hospitality management
140
The journal of services marketing
111
Journal of hospitality marketing & management
64
The service industries journal
64
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Services marketing quarterly
45
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
The journal of business & industrial marketing
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Total quality management & business excellence
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Journal of marketing
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of retailing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
The international review of retail, distribution and consumer research
22
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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Source
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ECONIS (ZBW)
5,436
Other ZBW resources
51
RePEc
2
BASE
1
EconStor
1
USB Cologne (EcoSocSci)
1
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5,492
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1
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
2
Bonusprogramme als Instrumente des
Beziehungsmarketing
: eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
3
Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
4
Customer retention using loyalty cards program
Thomas, Nyagarama Omboga
;
Sapna Singh
;
Gangwar, Mohit
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 200-217
Persistent link: https://www.econbiz.de/10014293944
Saved in:
5
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
6
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
Saved in:
7
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
8
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
9
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
Saved in:
10
Do loyalty cards enhance loyalty in the pharmaceutical sector?
Marques, Susana Henriques
;
Cardoso, Margarida G. M. S.
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 143-162
Persistent link: https://www.econbiz.de/10011820581
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