Narrow search
Showing 1 - 10 of 15,448
Cover Image
Regret und Kundenloyalität : Eine kausalanalytische Untersuchung potentieller Ursachen interindividueller Unterschiede im Regret-Erleben und deren auswirkungen im Konsumkontext
Wunderle, Simone (contributor) - 2006
Regret als Erkenntnisobjekt -- Charakteristika und Determinanten des Regret-Konzepts aus entscheidungstheoretischer und verhaltenswissenschaftlicher Sicht -- Die Rolle des Regret für die Kundenloyalität -- Die empirische Untersuchung -- Implikationen für Forschung und Praxis.
Persistent link: https://www.econbiz.de/10013516649
Cover Image
Understanding spectator expectations : an analysis of niche sports
Greenwell, T. Christopher; Greenhalgh, Greg; Stover, Nick - In: International journal of sport management and marketing … 13 (2013) 3/4, pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
Cover Image
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes; Alavi, Sascha; Schmitz, Christian; … - In: Journal of service research : JSR 19 (2016) 4, pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Cover Image
The relationship between employee self-concept, brand identity, brand pride and brand citizenship behaviour and customer satisfaction
Abadi, Sara Jahan; Mahdavipour, Zahra; Rezaei, Ali; … - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10012506650
Cover Image
Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
Cover Image
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Cover Image
Identify corporate customer's expectations at Bank Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid; Sayadi, Amrollah - In: International journal of applied business and economic … 13 (2015) 1, pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
Cover Image
Extended DEMO-based SLAs to specify customers' expectations
Almeida, Mário; Mendes, Carlos; Silva, Miguel Mira da - In: Exploring services science : 4th international …, (pp. 292-298). 2013
Persistent link: https://www.econbiz.de/10009729066
Cover Image
How customer expectations become adjusted after purchase
Lin, Chinho; Lekhawipat, Watcharee - In: International journal of electronic commerce : IJEC 20 (2015/2016) 4, pp. 443-469
Persistent link: https://www.econbiz.de/10011550928