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Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

Improving customer satisfaction through reduction in Post Release Defect Density (PRDD)

Bhatt, Hemanta Chandra; Thakur, Amit - In: Strategic system assurance and business analytics, (pp. 393-405). 2020

Persistent link: https://www.econbiz.de/10012241668

Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

Steigerung der Kundenzufriedenheit und Kundenbindung durch Lean Six Sigma-Projekte

Töpfer, Armin; Günther, Swen - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 975-994). 2008

Persistent link: https://www.econbiz.de/10003708794

Improving the registration process in a healthcare facility with lean principles

Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of industrial engineering and management : JIEM 14 (2021) 3, pp. 538-551

Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics...

Persistent link: https://www.econbiz.de/10012598993

U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation

Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502820

Maßnahmen zur Steigerung der Kundenzufriedenheit : Managementansätze zur Prozessoptimierung

Buchberger, Patricia - 2016 - 1. Aufl. 2016

Managementansätze: Historische Entwicklung und Kundenorientierung -- Störfaktoren bei Optimierungsmaßnahmen -- Prozessoptimierung in der Versicherungspraxis -- Theorie und Praxis im Vergleich -- Handlungsempfehlungen.