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A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers

Thaichon, Paramaporn; Quach, Sara - In: Journal of global scholars of marketing science : … 25 (2015) 4, pp. 295-313

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Digitalisierung im Handwerk : wer profitiert und wer verliert

Leyen, Kaja von der; Runst, Petrik - 2016

Das Handwerk ist verschiedenen technologiebedingten Veränderungen unterworfen. Es wurde bisher kaum untersucht, welche Handwerksunternehmen von dieser Entwicklung in welcher Weise betroffen sind. Handwerksbetriebe haben z.B. seit einiger Zeit die Möglichkeit, Online-Plattformen, wie MyHammer...

Persistent link: https://www.econbiz.de/10012051166

Who should own the data? : the impact of data ownership shift from the service provider to consumers

Li, Shilei; Liu, Yang; Feng, Juan - In: Journal of management information systems : JMIS 40 (2023) 2, pp. 366-400

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Online service quality of state organizations : a study of online services of Ghana revenue authority

Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566

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What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions

Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135

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Customer satisfaction of the third-party logistics enterprise based on AHP : a case study

Xiaomin, Xu; Liu, Yi - In: International journal of information systems and supply … 10 (2017) 1, pp. 68-81

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Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment

Kazemi, Abolfazl; Attari, Mahdi Yousefi Nejad; … - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 154-166

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Using a multicriteria approach to identify factors that influence e-tailing service quality

Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25

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Service facet prioritisation using grey relation approach

Verma, Sanjeev; Prasad, Ram Komal - In: Asia-Pacific journal of management research and … 12 (2016) 3/4, pp. 238-241

Persistent link: https://www.econbiz.de/10011785065

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