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Customer experience management through emotional connection : an Indian perspective
Mahapatra, Sabita; Mahapatra, Siba Sankar - In: International journal of Indian culture and business … 3 (2010) 3, pp. 323-332
Persistent link: https://www.econbiz.de/10003982932
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An integrated approach for service quality improvement in medical tourism : an Indian perspective
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: International journal of services and operations management 13 (2012) 1, pp. 119-145
Persistent link: https://www.econbiz.de/10009628966
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Impact of participation on behaviour outcomes in health care service
Mahapatra, Sabita - In: Benchmarking : an international journal ; BIJ 24 (2017) 4, pp. 1082-1098
Persistent link: https://www.econbiz.de/10011653530
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A neural network approach for assessing quality in technical education: an empirical study
Mahapatra, Siba Sankar; Khan, M. S. - In: International journal of productivity and quality … 2 (2007) 3, pp. 287-306
Persistent link: https://www.econbiz.de/10003434782
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Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: Benchmarking : an international journal ; BIJ 22 (2015) 1, pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
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Evaluation of service quality of electricity sector by ANN method and sector wise analysis by linear discriminate analysis (LDA)
Satapathy, Suchismita; Patel, S. K.; Mahapatra, Siba Sankar - In: International journal of procurement management 6 (2013) 3, pp. 350-377
Persistent link: https://www.econbiz.de/10009757525
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Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita; Mahapatra, Siba Sankar; Patel, S. K. - In: Benchmarking : an international journal ; BIJ 21 (2014) 4, pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
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An empirical assessment of retail service quality in India
Gopalan, Rema; Sreekumar - In: International journal of Indian culture and business … 7 (2013) 2, pp. 240-260
Persistent link: https://www.econbiz.de/10009784114
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Customer classification in Indian retail sector : a comparative analysis of various machine learning approaches
Sreekumar; Gopalan, Rema; Desai, Mayuri; Acharjya, D. P. - In: International journal of operations and quantitative … 26 (2020) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10012390439