//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Answering the journalistic six...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Pakistan
10
Service quality
6
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Performance appraisal
5
Beziehungsmarketing
4
Employee appraisal
4
Personalbeurteilung
4
Relationship marketing
4
Confidence
3
Consumer behaviour
3
Führungsstil
3
Gesundheitsversorgung
3
Gesundheitswesen
3
Health care
3
Health care system
3
Hospital
3
Konsumentenverhalten
3
Krankenhaus
3
Leadership style
3
Performance measurement
3
Performance-Messung
3
Vertrauen
3
Arbeitskräfte
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Competing values framework
2
Employee performance appraisal
2
Employee retention
2
Erfolgsfaktor
2
Expected services
2
Fairness
2
Feedback seeking behavior
2
Gap analysis
2
Hospitals
2
Job satisfaction
2
LMX congruence
2
Leistungsbeurteilung
2
Mitarbeiterbindung
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Malik, Shahab Alam
5
Malik, Shujah Alam
2
Shabbir, Asma
2
Ahmad, Mansoor
1
Akhtar, Farheen
1
Fatima, Taqdees
1
Iqbal, Muhammad Zahid
1
Janjua, Saquib Yusaf
1
Jia, Yong
1
Nasim, Kanwal
1
Pannu, Hina
1
Raziq, Muhammad Mustafa
1
more ...
less ...
Published in...
All
International journal of quality & reliability management
3
International journal of productivity and quality management : IJPQM
1
Total quality management & business excellence
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessing the quality of patient care : a normative decision view
Nasim, Kanwal
;
Malik, Shahab Alam
;
Iqbal, Muhammad Zahid
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10010387734
Saved in:
2
Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma
;
Malik, Shahab Alam
;
Malik, Shujah Alam
- In:
International journal of quality & reliability management
33
(
2016
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
Saved in:
3
Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Shabbir, Asma
;
Malik, Shahab Alam
;
Janjua, Saquib Yusaf
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10011754352
Saved in:
4
The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
5
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->