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Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting

Van Steenburg, Eric; Spears, Nancy; Fabrize, Robert O. - In: Journal of consumer behaviour : an international … 12 (2013) 5, pp. 389-400

Persistent link: https://www.econbiz.de/10010200859

The effects of obtaining one's preferred service brand on consumer satisfaction and brand loyalty

Paswan, Audhesh K.; Spears, Nancy; Ganesh, Gopala - In: Journal of Services Marketing 21 (2007) 2, pp. 75-87

Purpose – The purpose of this study is to focus on the feeling associated with being rejected by the preferred service brand, and its effect on consumer assessment of the alternate brand. Design/methodology/approach – The data were collected using a self‐administered questionnaire in the...

Persistent link: https://www.econbiz.de/10014905139

The attraction of the sizzle : a service investment model

Boakye, Kwabena G.; Kwon, Junhyuk; Blankson, Charles; … - In: Quality management journal : QMJ 19 (2012) 4, pp. 24-38

Persistent link: https://www.econbiz.de/10009659102

The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions

Wen, Chao; Qin, Hong; Prybutok, Victor R.; Blankson, Charles - In: Quality management journal : QMJ 19 (2012) 4, pp. 7-23

Persistent link: https://www.econbiz.de/10009659103

The role of E-quality within the consumer dexision making process

Wen, Chao; Prybutok, Victor R.; Blankson, Charles; … - In: International journal of operations & production … 34 (2014) 12, pp. 1506-1536

Persistent link: https://www.econbiz.de/10010437778

Market orientation : an option for universities to adopt?

Tran, Trang P.; Blankson, Charles; Roswinanto, Widyarso - In: International journal of nonprofit and voluntary sector … 20 (2015) 4, pp. 347-365

Persistent link: https://www.econbiz.de/10011493612

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127

Persistent link: https://www.econbiz.de/10012584868

Relative contributions of product quality and service quality in the automobile industry

Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36

Persistent link: https://www.econbiz.de/10011633475

The battle for customer loyalty : an examination of customer loyalty in the goods and services domain

Boakye, Kwabena G.; Blankson, Charles; Prybutok, Victor R. - In: Quality management journal : QMJ 24 (2017) 4, pp. 21-34

Persistent link: https://www.econbiz.de/10011764220