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The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen; Fu, Frank Q. - In: Health marketing quarterly 32 (2015) 1, pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
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Destination services and travel experience in the gaming Mecca : the moderating role of gambling as a travel purpose among Chinese tourists
Wong, IpKin Anthony; Li, Xiangping - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 80-99
Persistent link: https://www.econbiz.de/10011312596
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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada; Wu, Corrine; Tsai, Henry - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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Chinese customers' loyalty to international consulting firms
Li, Qianqian; Zheng, Qinqin - In: The service industries journal 33 (2013) 15/16, pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun; Hsu, Maxwell K.; Swanson, Scott - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 2, pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan
Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134
Persistent link: https://www.econbiz.de/10011949496
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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Exploring the linkage between service quality and customer satisfaction in the Chinese air industry during the COVID-19 pandemic
Ahmad, Wasim; Waheed, Abdul; Arif, Farrah; Jafar, Rana … - In: International journal of electronic customer … 14 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014309493