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Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg; Seemann, Ann-Kathrin; Potluka, Oto; … - In: Public management review 23 (2021) 2, pp. 210-232
Persistent link: https://www.econbiz.de/10012390674
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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
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Service quality, administrative process, and citizens' evaluation of local government in the US
Van Ryzin, Gregg G. - In: Public management review 17 (2015) 3, pp. 425-442
Persistent link: https://www.econbiz.de/10010502826
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Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Public management review 24 (2022) 12, pp. 1933-1956
Persistent link: https://www.econbiz.de/10013417191
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The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho; Yoo, Jaewon - In: Journal of retailing and consumer services 48 (2019), pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
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The bright side and dark side of co-production : a dyadic analysis
Wu, Li-Wei - In: Management decision : MD 55 (2017) 3, pp. 614-631
Persistent link: https://www.econbiz.de/10011704317
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Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.; McColl-Kennedy, Janet R. - In: Business horizons 58 (2015) 4, pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
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The impact of choice on co-produced customer value creation and satisfaction
Flores, Jason; Vasquez-Parraga, Arturo Z. - In: The journal of consumer marketing 32 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010529999
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How face-to-face feedback influences guest outcome evaluation of co-production : changing or shaping guest experiences?
Furenes, May Irene; Øgaard, Torvald; Gjerald, Olga - In: Tourism management perspectives : TMP 21 (2017), pp. 59-65
Persistent link: https://www.econbiz.de/10011691296
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When serving customers includes correcting them : understanding the ambivalent effects of enforcing service rules
Habel, Johannes; Alavi, Sascha; Pick, Doreén - In: International journal of research in marketing : IJRM ; … 34 (2017) 4, pp. 919-941
Persistent link: https://www.econbiz.de/10011792413