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How corporate reputation, quality, and value influence online loyalty

Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110

Persistent link: https://www.econbiz.de/10008652762

Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption

Gountas, Sandra; Mavondo, Felix; Ewing, Michael; … - In: Tourism analysis : an interdisciplinary tourism & … 16 (2011) 4, pp. 393-403

Persistent link: https://www.econbiz.de/10009489780

Powerlessness following service failure and its implications for service recovery

Wong, Jimmy; Newton, Joshua D.; Newton, Fiona J. - In: Marketing letters : a journal of research in marketing 27 (2016) 1, pp. 63-75

Persistent link: https://www.econbiz.de/10011444023

Messung der Zufriedenheit mit dem touristischen Erlebnis : eine empirische Analyse am Beispiel des Städtetourismus Wien

Klausegger, Claudia; Salzberger, Thomas - In: Innovatives Dienstleistungsmarketing in Theorie und Praxis, (pp. 243-265). 2006

Persistent link: https://www.econbiz.de/10003413963

Heterogeneous development of cognitive dissonance over time and its effect on satisfaction and loyalty

Koller, Monika; Salzberger, Thomas - In: Journal of customer behaviour 11 (2012) 3, pp. 261-280

Persistent link: https://www.econbiz.de/10009684799

Investigating the Impact of Cognitive Dissonance and Customer Satisfaction on Loyalty and Complaint Behaviour

Salzberger, Thomas; Koller, Monika - 2015

The concept of cognitive dissonance has been an important construct in consumer behaviour research ever since it was first suggested. However, longitudinal studies on dissonance related to other post-purchase constructs such as satisfaction, loyalty and complaint behaviour are still scarce. In...

Persistent link: https://www.econbiz.de/10014035688