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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,817
Konsumentenverhalten
81,367
Vertrauen
17,166
Confidence
16,547
Theorie
16,316
Theory
15,937
Cognition
11,787
Kognition
11,733
Relationship marketing
9,782
Beziehungsmarketing
9,752
Brand management
7,728
Markenführung
7,686
Evolutionsökonomik
7,219
Evolutionary economics
7,139
Brand image
6,845
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6,807
Experiment
6,238
USA
6,105
Kundenzufriedenheit
5,897
Online-Handel
5,839
Online retailing
5,827
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5,814
Deutschland
5,331
Social Web
5,181
Social web
5,178
Germany
4,934
Service quality
4,691
Online-Marketing
4,675
Internet marketing
4,665
Dienstleistungsqualität
4,647
Brand
4,392
Markenartikel
4,384
Emotion
4,233
Einzelhandel
4,232
Retail trade
4,191
Electronic Commerce
4,087
E-commerce
3,954
Werbewirkung
3,759
Advertising effects
3,720
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1,000
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5,375
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3
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5,934
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Han, Heesup
55
Mattila, Anna S.
26
Svensson, Göran
22
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Gil Saura, Irene
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Ha, Hong Youl
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Bang, Nguyen
9
Carlson, Jamie
9
Chua, Bee-Lia
9
Frank, Björn
9
Hsu, Maxwell K.
9
Huber, Frank
9
Kim, Woo Gon
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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All
Journal of retailing and consumer services
327
International journal of hospitality management
203
Journal of business research : JBR
155
The journal of services marketing
106
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
78
Cogent business & management
76
Services marketing quarterly
60
Tourism management : research, policies, practice
59
The service industries journal
54
Asia Pacific journal of marketing and logistics
51
Psychology & marketing
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of electronic marketing and retailing : IJEMR
44
Journal of strategic marketing
44
Service business
44
Journal of service management
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service research : JSR
40
The international journal of bank marketing : IJBM
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
29
International journal of services, economics and management
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of hospitality and tourism insights
27
Journal of air transport management
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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ECONIS (ZBW)
5,891
Other ZBW resources
160
BASE
3
RePEc
1
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1
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1
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
2
The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty : the mediating role of trust and cognitive dissonance
Sharifi, Seyed Shahin
;
Esfidani, Mohammad Rahim
- In:
International journal of retail & distribution management
42
(
2014
)
6
,
pp. 553-575
Persistent link: https://www.econbiz.de/10010386524
Saved in:
3
Modeling emotive and cognitive origins of consumer's purchase choices and patronage decisions
Sajad Rezaei
;
Emami, Maryam
;
Naser Valaei
- In:
International journal of e-business research : an …
15
(
2019
)
2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012007803
Saved in:
4
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
5
The
neuroscience
of customer experience
Zak, Paul J.
- In:
MIT sloan management review
63
(
2022
)
4
,
pp. 85-90
Persistent link: https://www.econbiz.de/10013332579
Saved in:
6
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
7
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
8
The differential effects of online peer review and expert review on service evaluations : the roles of
confidence
and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
9
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
10
The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David
;
Piqueras-Tomás, Lidia
- In:
Economic research
32
(
2019
)
1,1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
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