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Customer satisfaction
Relationship marketing
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Beziehungsmarketing
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Theorie
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Lieferantenmanagement
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Supplier relationship management
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Social Web
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Retail trade
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Marketingmanagement
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22
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Svensson, Göran
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Prentice, Catherine
19
Aksoy, Lerzan
16
Gil Saura, Irene
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Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
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Usman, Osly
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Wong, IpKin Anthony
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Bilgihan, Anil
12
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Kim, Wansoo
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Rather, Raouf Ahmad
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Evanschitzky, Heiner
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10
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Bruhn, Manfred
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McColl-Kennedy, Janet R.
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Roberts-Lombard, Mornay
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Casidy, Riza
9
Grégoire, Yany
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Izogo, Ernest Emeka
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International Conference on Services Management <North Cyprus)>
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Journal of retailing and consumer services
261
Journal of business research : JBR
144
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
64
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
45
Services marketing quarterly
45
Journal of service management
43
Service business
42
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
The international review of retail, distribution and consumer research
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
European journal of marketing : EJM
23
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
22
Journal of marketing
22
International journal of retail & distribution management
21
Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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1
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
2
The effects of advertising spending on satisfaction : a comparison study of bank and supermarket industries
Ha, Hong-youl
;
Muthaly, Siva
- In:
Journal of current issues and research in advertising : …
30
(
2008
)
2
,
pp. 87-97
Persistent link: https://www.econbiz.de/10003807892
Saved in:
3
A comparison of customer commitment in five sectors using the psychological investment model
Bügel, Marnix S.
;
Bunk, Abraham P.
;
Verhoef, Peter C.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10003974297
Saved in:
4
Using projective techniques to tap into consumers' feelings, perceptions and attitudes ... getting an honest opinion
Doherty, Susan
;
Nelson, Roy
- In:
International journal of consumer studies
34
(
2010
)
4
,
pp. 400-404
Persistent link: https://www.econbiz.de/10003997155
Saved in:
5
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
Saved in:
6
Store image attributes and customer satisfaction across different customer profiles within the supermarket sector in Greece
Theodoridis, Prokopis K.
;
Chatzipanagiotou, Kalliopi C.
- In:
European journal of marketing : EJM
43
(
2009
)
5/6
,
pp. 708-734
Persistent link: https://www.econbiz.de/10009525835
Saved in:
7
The paths from service quality dimensions to customer loyalty : an application on supermarket customers
Kitapci, Olgun
;
Dortyol, Ibrahim Taylan
;
Yaman, Zührem
; …
- In:
Management research review
36
(
2013
)
3
,
pp. 239-255
Persistent link: https://www.econbiz.de/10009729331
Saved in:
8
The influence of value on loyalty in the supermarket industry
Terblanche, Nic S.
- In:
Acta oeconomica : periodical of the Hungarian Academy …
63
(
2013
)
2
,
pp. 185-200
Persistent link: https://www.econbiz.de/10009760069
Saved in:
9
Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Australasian marketing journal
24
(
2016
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10011527547
Saved in:
10
A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan
;
Johansson, Ulf
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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