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Quality certification and customer satisfaction
Sutawijaya, A. H.; Mochtar, I. L.; Nawangsari, L. C. - In: European research studies 21 (2018) 3, pp. 266-279
Persistent link: https://www.econbiz.de/10012220301
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The impact of government accreditation in the field of the quality of medical services on the satisfaction of patients in Romania
Ceocea, Costel; Ceocea, Raluca Alexandra; Cosma, Aurora; … - In: Studies and scientific researches / Faculty of Economic … 32 (2020), pp. 24-37
Persistent link: https://www.econbiz.de/10012422951
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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Total Quality Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna; Venkateswaran, V.; Kota, Srinivas - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
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Zur Rolle des Konstrukts Identifikation zur Erklärung von Spendenbeziehungen : eine qualitative Untersuchung
Michalski, Silke; Helmig, Bernd - In: Aktuelle Forschungsfragen im Dienstleistungsmarketing : …, (pp. 237-251). 2008
Persistent link: https://www.econbiz.de/10003787044
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Relationship quality and giving behaviour in the UK fundraising sector : exploring the antecedent roles of religiosity and self-construal
Skarmeas, Dionysis; Shabbir, Haseeb A. - In: European journal of marketing : EJM 45 (2011) 5, pp. 720-738
Persistent link: https://www.econbiz.de/10009231885
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Investigating antecedents and their consequences of usability in online donations : the case of university students' community services programs
Shatnawi, Tamather; Algharabat, Raed S. - In: International journal of technology, policy and … 18 (2018) 2, pp. 125-154
Persistent link: https://www.econbiz.de/10011885666
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The evaluation of quality attributes of NPO products: a case in medical garments
Xie, Yue; Hui, Chi-leung; Ng, Sau Fun - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 517-535
Persistent link: https://www.econbiz.de/10003995848
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Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung
Scharnbacher, Kurt; Kiefer, Guido - 2003 - 3., unwesentlich veränd. Aufl.
Persistent link: https://www.econbiz.de/10001768683
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Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung
Scharnbacher, Kurt; Kiefer, Guido - 2010 - 3., unwesentlich veränd. Aufl.
Bedeutung der Kundenzufriedenheit in Qualitätsmanagementsystemen. Möglichkeiten der Standardisierung der Ermittlungen der … Kundenzufriedenheit im Rahmen von Qualitätsmanagementsystemen. Grenzen der Standardisierung der Ermittlung der Kundenzufriedenheit im …
Persistent link: https://www.econbiz.de/10014508707