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Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists

Paramita, Widya; Zulfa, Naila; Rostiani, Rokhima; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-5

Persistent link: https://www.econbiz.de/10012665870

When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation

Yang, Zhao; Algesheimer, René; Dholakia, Utpal - In: Journal of retailing 93 (2017) 4, pp. 420-439

Persistent link: https://www.econbiz.de/10011790692

Service value and switching barriers : a personal values perspective

Pham Ngoc Thuy; Le Nguyen Hau; Evangelista, Felicitas - In: The service industries journal 36 (2016) 3/4, pp. 142-162

Persistent link: https://www.econbiz.de/10011564533

The influence of personal values and demographic variables on customer loyalty in the banking industry

Henrique, Jorge Luiz; Matos, Celso Augusto de - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 571-587

Persistent link: https://www.econbiz.de/10011384274

Do personal values affect perceptions of the hospitality performance?

Beldona, Srikanth; Kher, Hemant V.; Bernard, Shaniel - In: International journal of hospitality management 87 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012241939

Value-based customers satisfaction and continuance intention for mobile financial services : the roles of utilitarian, hedonic, and personal values

Omigie, N. O. - 2017

"M-PESA" mobile financial service has remained a dominate player in the Kenya financial service market. This study presents a conceptual research model that is grounded in means-end theory. It connects customer value hierarchy to customer attitudes and post-adoption outcomes behavior. It aims to...

Persistent link: https://www.econbiz.de/10011774587

Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth

Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686

Persistent link: https://www.econbiz.de/10011446689

The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior

Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535

’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …

Persistent link: https://www.econbiz.de/10013270022

Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies

Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10011855788

Illegitimate returns as a trigger for customers' ethical dissonance

Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Wang, Chen-Ya; … - In: Journal of retailing and consumer services 45 (2018), pp. 120-131

Persistent link: https://www.econbiz.de/10011929912

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