//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumption practices : a virt...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,179
Konsumentenverhalten
80,699
Unternehmensethik
17,565
Business ethics
16,978
Theorie
13,445
Theory
13,231
Ethics
12,810
Ethik
12,291
Wirtschaftsethik
9,379
Relationship marketing
9,136
Beziehungsmarketing
9,101
Brand management
7,623
Markenführung
7,580
Economic ethics
7,213
Corporate social responsibility
7,154
Corporate Social Responsibility
7,101
Brand image
6,726
Markenimage
6,685
USA
6,325
United States
5,911
Online-Handel
5,612
Online retailing
5,601
Kundenzufriedenheit
5,555
Deutschland
5,258
Germany
4,886
Social Web
4,841
Social web
4,839
Online-Marketing
4,551
Internet marketing
4,540
Service quality
4,455
Dienstleistungsqualität
4,410
Brand
4,340
Markenartikel
4,330
Einzelhandel
4,191
Retail trade
4,152
Experiment
3,858
Electronic Commerce
3,688
Werbewirkung
3,655
Advertising effects
3,617
more ...
less ...
Online availability
All
Undetermined
3,175
Free
947
Type of publication
All
Article
5,082
Book / Working Paper
642
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,788
Aufsatz in Zeitschrift
4,788
research-article
142
Aufsatz im Buch
113
Book section
113
Hochschulschrift
71
Graue Literatur
68
Non-commercial literature
68
Thesis
48
Conference paper
46
Konferenzbeitrag
46
Arbeitspapier
40
Working Paper
40
Collection of articles of several authors
14
Sammelwerk
14
Konferenzschrift
10
Aufsatzsammlung
9
conceptual-paper
9
non-article
7
review-article
5
Case study
4
Collection of articles written by one author
4
Fallstudie
4
Ratgeber
4
Sammlung
4
Conference proceedings
3
case-report
3
viewpoint
3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Textbook
1
back-matter
1
review
1
more ...
less ...
Language
All
English
5,617
German
103
Undetermined
5
French
2
Author
All
Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
Xu, Xun
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Institutionen för Industriell Ekonomi och Organisation (INDEK), Kungliga Tekniska Högskolan (KTH)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
321
International journal of hospitality management
200
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
24
more ...
less ...
Source
All
ECONIS (ZBW)
5,550
Other ZBW resources
171
RePEc
4
BASE
2
Showing
1
-
10
of
5,727
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Ethics
support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
2
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
3
Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki
;
Erevelles, Sunil
- In:
Journal of business ethics : JOBE
125
(
2014
)
3
,
pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
Saved in:
4
Level of agreement between sales managers and salespeople on the need for internal virtue
ethics
and a direct path from satisfaction with manager to turnover intent
Shanahan, Kevin J.
;
Hopkins, Christopher D.
- In:
Journal of business ethics : JOBE
159
(
2019
)
3
,
pp. 837-848
Persistent link: https://www.econbiz.de/10012108980
Saved in:
5
Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
6
The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior
Huang, Yu-Shan
;
Wei, Shuqin
;
Ang, Tyson
- In:
Journal of business ethics : JBE
178
(
2022
)
2
,
pp. 519-535
’
ethics
-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how …
Persistent link: https://www.econbiz.de/10013270022
Saved in:
7
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
8
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
9
The influence of the
ethics
of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
10
Roles of religiosity in enhancing life satisfaction, ethical judgements and consumer loyalty
Ho Phi Dinh
;
Nguyen Van Phuong
;
Thi Vu Anh Trinh
; …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-15
religion in areas such as life satisfaction, faith,
ethics
, and materialism. Analysis, however, has yet to develop a systematic …
Persistent link: https://www.econbiz.de/10014420178
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->