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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup
Dhurup, Manilall - 2003
and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability … service quality debate received much attention and closer examination in retailing. It is, therefore, not surprising that many … of m s spend substantial resources to measure service quality and manage customer satisfaction. This research was …
Persistent link: https://www.econbiz.de/10009456107
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Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh; Maddulety, Koilakuntla - In: International journal of quality and innovation 2 (2012/14) 2, pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
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Passengers' perceived service quality : a construct validation
Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105
Persistent link: https://www.econbiz.de/10011533006
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Importance-performance analysis : a valid management tool?
Sever, Ivan - In: Tourism management : research, policies, practice 48 (2015), pp. 43-53
Persistent link: https://www.econbiz.de/10010508454
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A new approach to validate customer satisfaction multi-item measures : the case of shopping goods
Bassi, Francesca - In: The international review of retail, distribution and … 28 (2018) 4, pp. 380-396
Persistent link: https://www.econbiz.de/10011962060
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The facet satisfaction scale : an effective affective measure of job satisfaction facets
Bowling, Nathan A.; Wagner, Stephen H.; Beehr, Terry A. - In: Journal of business and psychology 33 (2018) 3, pp. 383-403
Persistent link: https://www.econbiz.de/10011866652
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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
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A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun; Cha, JaeMin; Singh, A. J.; Knutson, Bonnie - In: International journal of hospitality management 35 (2013), pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
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Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie; Almanza, Barbara; Frash, … - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
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Net Promoter Score and future consumer behavior in the casino gaming industry
Kim, Sanghee; Gruca, Thomas S. - In: International journal of market research 66 (2024) 2/3, pp. 345-358
Persistent link: https://www.econbiz.de/10014584490