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The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae; Lee, Sanggun; Joo, Young Min - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
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Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong; Schuckert, Markus; Song, Haiyan; Chon, Kaye - In: Journal of travel research : a quarterly publication of … 55 (2016) 4, pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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Analysis of satisfiers and dissatisfiers in online hotel reviews on social media
Kim, Bona; Kim, Seongseop; Heo, Cindy Yoonjoung - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1915-1936
Persistent link: https://www.econbiz.de/10011624191
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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Is satisfaction enough to ensure reciprocity with upscale restaurants? : the role of gratitude relative to satisfaction
Kim, Seongseop; Lee, Jin-soon - In: International journal of hospitality management 33 (2013), pp. 118-128
Persistent link: https://www.econbiz.de/10009746470
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The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo; Kim, Samuel Seongseop; Hyun, Sunghyup Sean - In: International journal of hospitality management 33 (2013), pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
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Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik; Kim, Seongseop; Baah, Nancy Grace; Han, Heesup - In: International journal of hospitality management 117 (2024), pp. -11
Persistent link: https://www.econbiz.de/10014457839
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Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik; Kim, Seongseop; Baah, Nancy Grace; Seo, … - In: Journal of travel and tourism marketing 40 (2023) 8, pp. 639-652
Persistent link: https://www.econbiz.de/10014447620