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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A. - In: Handbook of hospitality human resources management, (pp. 63-82). 2008
Persistent link: https://www.econbiz.de/10003810250
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Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh; Brun, Isabelle; Morales Alvarez, Miguel - In: International journal of hospitality management 27 (2008) 4, pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
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The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
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Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz; Fuentes Blasco, María; … - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
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The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry
Han, Heesup; Ryu, Kisang - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 487-510
Persistent link: https://www.econbiz.de/10003903184
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The use of acceptable customer waiting times for capacity management in a multistage restaurant
Hwang, Johye; Lambert, Carolyn U. - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 547-561
Persistent link: https://www.econbiz.de/10003903196
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Efficiency and quality as economic dimensions of perceived value : conceptualization, measurement, and effect on statisfaction
Sánchez-Fernández, Raquel; Iniesta-Bonillo, M. Ángeles - In: Journal of retailing and consumer services 16 (2009) 6, pp. 425-433
Persistent link: https://www.econbiz.de/10003906157
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Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong; Prybutok, Victor R. - In: International journal of quality and service sciences 1 (2009) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10003915104