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~subject:"Customer satisfaction"
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Customer satisfaction
Macau
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82
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80
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Prentice, Catherine
4
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of vacation marketing : an international journal
2
The journal of gambling business and economics
2
International journal of services technology and management
1
Journal of financial services marketing : JFSM
1
Psychology & marketing
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Selected papers July 2015 Business & Economics Society International Conference ; Volume 2
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ECONIS (ZBW)
19
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1
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
2
Barriers for people with disabilities in visiting casinos
Wan, Penny Yim King
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 660-682
Persistent link: https://www.econbiz.de/10009774267
Saved in:
3
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
4
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
5
What attributes are sought by Chinese casino visitors when they visit a casino?
Chan, Sow Hup
;
King, Penny Yim
;
Speece, Marc
- In:
The journal of gambling business and economics
7
(
2013
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10009785462
Saved in:
6
Examining casino service quality in the Asian Las Vegas : an alternative approach
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 842-865
Persistent link: https://www.econbiz.de/10008748449
Saved in:
7
How does customer motivational orientation affect satisfaction?
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
2
,
pp. 135-147
Persistent link: https://www.econbiz.de/10009681460
Saved in:
8
Effect of experience on cognition, affect and satisfaction : the case of Japanese visitors to Macau
Chen, Yi
;
Lehto, Xinran Y.
;
Choi, Soojin
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003842923
Saved in:
9
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
10
Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup
;
Wan, Yim King Penny
;
Jeong, Miyoung
- In:
The journal of gambling business and economics
13
(
2020
)
1
,
pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
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