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Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry

Jouzdani, Javid; Shirouyehzad, Hadi; Maaroufi, Niloufar; … - In: International journal of services, economics and management 11 (2020) 2, pp. 167-190

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Gender as a moderating element of customer satisfaction with electronic banking? : an empirical study

Liébana-Cabanillas, Francisco; Martínez-Fiestas, Myriam; … - In: The international journal of management science and … (2012) 5, pp. 1-34

The importance of Electronic Banking as an alternative channel for marketing products and services, along with the associated cost savings, has brought about significant changes in the financial sector in recent years. Electronic Banking has become a differentiator among financial institutions,...

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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana

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Exploring cross channel dissynergies in multichannel systems

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Key influencers and inhibitors on adoption of the Internet for banking

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An alternative approach in service quality : an e-banking case study

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The determinants of customer interactions with internet-enabled e-banking services

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The evolution of e-banking: a study of Indian and Kenyan technology awareness

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The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels

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The empirical study of customer satisfaction and continued behavioural intention towards self-service banking : technology readiness as an antecedent

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