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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup

Dhurup, Manilall - 2003

dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …

Persistent link: https://www.econbiz.de/10009456107

Total quality management for banking sector : conceptualitsation and scale development

Pattanayak, Durgesh; Maddulety, Koilakuntla - In: International journal of quality and innovation 2 (2012/14) 2, pp. 158-174

Persistent link: https://www.econbiz.de/10010361603

Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

Persistent link: https://www.econbiz.de/10011533006

Importance-performance analysis : a valid management tool?

Sever, Ivan - In: Tourism management : research, policies, practice 48 (2015), pp. 43-53

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A new approach to validate customer satisfaction multi-item measures : the case of shopping goods

Bassi, Francesca - In: The international review of retail, distribution and … 28 (2018) 4, pp. 380-396

Persistent link: https://www.econbiz.de/10011962060

The facet satisfaction scale : an effective affective measure of job satisfaction facets

Bowling, Nathan A.; Wagner, Stephen H.; Beehr, Terry A. - In: Journal of business and psychology 33 (2018) 3, pp. 383-403

Persistent link: https://www.econbiz.de/10011866652

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

Persistent link: https://www.econbiz.de/10012177776

Over-time variation in individual’s customer satisfaction scores

Dawes, John; Stocchi, Lara; Dall'Olmo Riley, Francesca - In: International journal of market research 62 (2020) 3, pp. 262-271

Persistent link: https://www.econbiz.de/10012231171

A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry

Kim, Seung Hyun; Cha, JaeMin; Singh, A. J.; Knutson, Bonnie - In: International journal of hospitality management 35 (2013), pp. 193-202

Persistent link: https://www.econbiz.de/10010225810

Classifying restaurants to improve usability of restaurant research

Farber Canziani, Bonnie; Almanza, Barbara; Frash, … - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1467-1483

Persistent link: https://www.econbiz.de/10011596273